Petco

Reviews

• JR

  Janet Reyes

  Jun 25, 2026
  5.0
  Great store. Staff was really helpful. My cat was comfortable in the store, and we found everything we needed for him. Best one stop shop!
• AO

  Addison Olander

  Jun 23, 2026
  5.0
  Hazel is so amazing she always gives me the best recommendations for my dog food for my new little puppy named Hazel she is my favorite worker and I love the name so I named it after my dog
• MP

  Michelle Pennington

  Jun 15, 2026
  1.0
  The award for worst pet store of the year goes to Petco in Covington Washington. This pet store is so horrible it is as if the store's goal is to win the aforementioned. The fish department has dead floating fish in many tanks. Once the general manager bagged snails for my adult daughter. She said, she didn't know if one snail was dead, so she would throw it in for free. We purchased two Oscar fished at this store. One died on the way home which is a ten-minute drive. The other fish died a day later. The fish was covered upon death in a bacterial infection called cotton rot. Prior to this incident we purchased two Axolotls. The first after the store received and inadequately housed the endangered species for the first time in plant tank. Both axolotls were not doing well. The axolotls seemed in shock and under nourished. The creatures need to be kept in low light at low temperatures on a specific diet. Multiple store staff stated that Petco sent them with a box of rocks. We, my family decided to adopt the healthiest of the two. After a week the little guy doubled in size and was stable. However, the one at Petco was barely moving. I had visited the store three times for supplies. I thought I might be able to help the remaining creature. She was too far gone and died a day later. I returned and spoke to the general manager. Her response shocked me. She said, "Well that escalated fast, were did that all come from? I have tons of experience. In know everything about pets. My dad owns a pet store. I grew up around pets. I know exactly what I am doing." No resolution or solution was found. Later I called and spoke to Scott another manager. I also addressed the fact that Petco also has tarantulas and Toads in a display right up by the registers that people can bump into and knock over. They are being advertised as desk pets or last-minute items. Scott refunded the money for the axolotl. Today we took another pet for vaccinations at the Petco clinic. We were turned away because we were 2 minutes late. When we arrived, no vet was present and the other staff was packing up the supplies. The Petco clinic manager stared at use instead of speaking to us for two minutes. Usually, the vaccination clinic runs late. When we have brought our pets previously, we have waited in line twenty to thirty minutes past our scheduled appointment. Thus, two minutes seems weird to be turned away. We have been long term customers of this Petco. This Petco is a lawsuit waiting to happen. I have been in the store getting supplies when a shift leader assisting me has been called to the grooming salon because of a medical emergency. What kind of medical emergency happens during a grooming? Did they clip a dog's nails to short? Even their dog trainers are bad about customer service. I was in line one day and one owner was not keeping her dog away from another. One dog nipped another. A dog trainer came up and chewed out the owner for ten minutes. Incredibly stupid to keep a dog demonstrating aggression inside the store. For my family, today was a deal breaker it's not worth it and we are done with Petco. Not only are the prices hire they don't know anything about customer service. We will gladly make the longer drive to other options.
• DO

  Deborah Olin

  Jun 1, 2026
  5.0
  Absolutely LOVE my groomer Mariah. She truly is a gem! She loves and treats my guy with such understanding and with the gentleness he needs. She does absolutely the best groom he has ever had. All the staff here have always been very friendly, are knowledgeable, and always have a smile. Definitely recommend for grooming or any pet needs.
• CO

  Connie O'Donnell

  May 31, 2026
  5.0
  Love the store and your employees!! They are all professional in greeting and helping the customers. I enjoy being in the store!!

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