Petco

Reviews

• MM

  Madison Fortney (Maddy)

  Aug 11, 2026
  5.0
  I recently brought my puppy, Trinket, for his first ever groom. I was really nervous because I know that a puppy’s first groom can make or break future grooms. I purchased the puppy bath special, which I think is a really awesome option for puppies who just need the basics. I didn’t purchase any add ons other than the seasonal bandana because it was cute, but I did find out the puppy special comes with a puppy bandana anyway (still paid the extra for the seasonal- look at the little man!) Leona did an amazing job with Trinket! He came out a new dog 😂 he was a little damp but Leona let me know it was because Trinket was scared of the dryer. That didn’t shock me- he doesn’t like vacuum sounds at home- and I really appreciated that she met him where he was at instead of trying to get him to power through more than he could handle. I can’t speak to haircuts or styling…Trinket is a corgi and won’t need much of that in his future, maybe some shaping or something easy. But as far as bathing, drying, and brushing go, I will happily return here, especially since I’m going to need all of the help when he starts shedding 😂 Thanks Petco, and thanks Leona! We will be back soon!
• AC

  Austin Compton

  Aug 10, 2026
  1.0
  My wife, children and I went to Petco on Saturday August 8th around 11am. We went in specifically to look at a Russian tortoise after looking over the tortoise we decided we wanted to go home and prepare an enclosure and talk to ensure we wanted to move forward. We spent the afternoon talking about the purchase then purchased what we needed got an enclosure ready and called the Bremerton location to confirm we would be heading back in to purchase the tortoise and that he was still available which he was. We also confirmed we live over 40 minutes away but would head in, when we arrived it was 7pm we were met by Bryan Mcdonald who let us know he is the inventory manger. When we let Bryan know we were there to purchase the tortoise he let us know he would not be able to sell us the tortoise as it was company policy as the manager he had to stay on the floor near the phone in case it rang and he did not have any other employee authorized to sell animals everyone else in the store was a basic employee only. My wife and I was upset and let him know we called to confirm we would be heading in and stated the time and that is the only reason we had made the trip this tortoise was also a birthday gift for my oldest son who was with us at the time. Bryan then let us know that was not his problem and he would not be able to sell us the tortoise, at this point I was upset and asked if he could make an exception this time due to the circumstance as I was sure it wouldn't take long to step into the back area to grab it then come back out to the phone which had not rung once. Bryan refused again but this time stated he actually did not have authority to sell animals either only the store manager could who was not in. That didn't make sense to my wife and I since we had almost bought it this morning from someone who was not a manager, when we told Bryan this he then back tracked and instead stated he was unhappy with his job and they recently went through a restructure and he was really not able to help us because he just had to much inventory to do and could not spare the time. I became upset but was polite and never cussed or said anything rude, I stated I was sorry he felt that way but we are customers and it was not appropriate for him to refuse to sell us what we came in for because he could not spare what I imagine would take no more than 10 minutes. He again stated he did not care, I let him know at this point I would like his name and would be calling in to make a complaint which he replied please do. I walked out of the building with my wife and son and put my son in the car who was now crying as he is 6 and didn't understand why we weren't getting the tortoise. My wife was upset and decided to go back into the store one last time I stayed in the car as I felt it was not worth the time and he would clearly not budge. My wife again asked if he could just make the 10 minutes of time we would be quick and on our way Byran told my wife he has the right to refuse sale and stands by his decision as he has to much inventory to do and had to feed birds later this evening so he would not assist her. He went on to tell my wife due to the restructure of the company he is to busy and doesn't have time for his job to be done, he also went on to share petco did not supply food for the pets any longer so he has to steal food from the inventory to ensure the pets are properly fed which seems like a very odd and unprofessional thing to share with a customer. I have never wrote a review in my life and I am not one to complain ever if I order food and it is wrong I typically accept everyone is human and errors happen and move on. Bryan however was one of the rudest and most unprofessional people I have ever interacted with in any capacity. He was very combative and seemed to enjoy being rude even telling my wife when she went back in our son crying was not his problem. I found it extremely unprofessional how he bounced from one lie to another with no shame. We did complete the purchase the next day with the AM who was incredible however.
• BE

  Bridget Elliott

  Aug 9, 2026
  3.0
  I went to the Bremerton location a couple of months ago and I believe an assistant manager helped me. She was very nice. We talked about different fish and I bought a snail and left. Just a week ago I went back to show my son some of the unusual selection of fish. We picked one out for one of our tanks. The employee (different person) handed us the fish and said “good luck” in an odd way. My son and I kind of chuckled because it was an odd thing to say. Good luck as in we have no faith in your ability to keep this pet alive or could it be good luck because they don’t take good care of the aquariums? They did have a lot of debris spinning in them. Then we head to the register. An employee was sitting behind one and just rudely pointed to the other one. Not “they can help you over there” or something, anything would have been better than pointing. The other cashier wasn’t rude but didn’t say anything. Such a drastic difference between the two experiences. Please, come up with something other than good luck. It’s just bizarre and made us feel weird!
• AM

  Amanda Myrick

  Aug 2, 2026
  5.0
  Staff was very helpful . I asked lots of questions and it didnt seem to bother any of the staff so it made shopping for my pets very pleasant.
• CC

  Chase Connolly

  Jul 26, 2026
  1.0
  Third time coming here where they have been out of stock of items, including live crickets. Other times that I've been here the lines are long with only one cashier and most of the time the cashiers have attitude or give the impression of being annoyed due to long lines and no backup support. On more than one time I've seen a cashier answering the phone, greeting customers, getting live crickets, and being the only cashier all at once with long lines.

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