At The Ruff House at Bayside, we're committed to providing the safest, cleanest, and most comfortable environment for your furry family member. As the longest standing boarding and daycare facility in Virginia Beach, we aim to provide the highest level of customer care as a full pet service company. We seek to provide exemplary service for both the pets and parents, an attractive and sanitary facility, and a safe and healthy environment for all. Through comprehensive overnight care, daycare, and training services, we are a one-stop shop for discriminating clients. Above all, we provide pet owners with peace-of-mind while improving the quality of life for both pet and parent. Our ultimate goal is to love these animals as our own and to ...
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.