Petco

Reviews

• AC

  Asami C

  4 days ago
  1.0
  Fish area is low stock. Called ahead for certain product said they have it. Went to the store right after the call no they don’t have it and don’t know when is the next shipment comes.
• SG

  Suzie Gibson

  Aug 5, 2026
  1.0
  I went in to look and buy a fake plant from there lizard terrarium area. they do not have much variety. everthing was neatly placed in rows with prices in front of the pants they had 3 at 14.99 2 for 12.99 and 2 for 19.99 I grabbed the14.99 one the girl wrang it up and said 24.49? I told her it said 14.99 she said it was in the wrong place and this item was 22.99 I stated there are more there in a row and there was nothing with that price. she shrugged and just said it was in the wrong place. I told her i did not want it. I dont know what any of the real prices are so I left. and they dont care so I will shop at Petsmart
• CT

  chrissy tuttle

  Jul 15, 2026
  5.0
  So I was in there today and I had a very hard time finding the hairball gel because it was not with the rest of the products that I felt like it should be with. I almost left and then I saw the sales associate mario, he went out of his way to look it up and find it for me.And he was very helpful. Too often I go into places and people just do not wanna help, especially young people. And although he is young, it seemed as he had a very good work ethic. And cared about helping, and that means a lot. I will be going to Petco from now on and hopefully everything will continue to be as wonderful as it was today. Thank you, mario, and anybody who is his manager, please recognize his eagerness to help and solve my problem. As I work in retail as well But when i'm the customer, i'm on the other side, and I wish that the people that I worked with were as helpful as he was.
• DH

  Debbiann Holmes

  Jul 12, 2026
  5.0
  James at the princess anne location was super helpful in explaining the difference in puppy, adult and senior dog treat and food options. Dee is a fantastic puppy trainer and has really been helpful in meeting our needs in leash training and other behaviors . Store has a lot of options for pet owners. Great return policies. Definitely my go to for pup items .
• MM

  M M

  Jul 4, 2026
  1.0
  I am so furious about my in-store experience at this location, especially for the store worker Tabitha for her self-centered, business only oriented customer treatment. I would not even call it customer service. This morning I placed an order on Petco.com. One item was not available so ordered to be shipped, but the other three were available for pickup at the store. Soon after I received a pickup ready email from them (in the picture). I drove to the store to pick them up and was informed that one item Royal Canin German Shepherd dogfood 30 lbs was not available. Tabitha responded she did not know why I did not get notification of unavailability of this product beforehand. There was no apology or nothing. This was clearly a human error or was intentionally done. It is an error if the fulfillment person did complete the process without indeed completing it. It was intentionally done if they thought they could bring me (customer) in to the store and sell me an alternative item. The reason I say this because Tabitha tried to sell me Royal Canin “Maxi” instead of “Shepherd” explaining the only difference between RC Maxi and Shepherd was the shape of kibble. She also seemed to be so confident about it because she said her mom has five shepherds. Tabitha could not though, prove RC Maxi and Shepherd were 100% ingredients match so I did not buy what she pushed to me. Instead, I decided to return the available two items for pick up. Something did not add up right. According to google, “Maxi” lacks the exact specialized kibble shape AND highly targeted digestive fibers of the breed specific version. After I left the store I called petco customer service and cancelled the ordered to be shipped item. I did not see integrity from Tabitha. There was zero empathy from this person on my missing items or helpful resources for solution of my needs; my three German shepherds with sensitive stomach. I am done with the entire Petco stores including online from now on because of today’s experience.

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