Banfield Pet Hospital

Reviews

• SA

  Samantha An

  Aug 21, 2026
  1.0
  This was one of the worst veterinary experiences I’ve had. At the first appointment, Dr. Freeman told me he couldn’t examine my dog because she is anxious and protective. He prescribed trazodone and told me to give it to her and come back. I asked why I couldn’t simply hold my dog while he examined her, especially since all I needed was for him to check her skin because she has irritation. I was told it was for his safety, but then again, doesn’t this come with the job? He seemed to not like my dog or something. He didn’t even try to ease her or anything. He just wanted to jump to drug her and then come back. I agreed and rescheduled the appointment. At the previous vet, I was able to hold her while the veterinarian examined her with a muzzle, so I didn’t understand why that couldn’t be an option here. Then came the rescheduled appointment. After driving 30 minutes to get there, I was told they couldn’t see my dog because the vet tech had never seen her before and they needed to reschedule again. What a joke are you kidding me? So I was instructed to give my dog trazodone, rearranged our schedules to make this appointment, leave work early, drove 30 minutes to get there, spent the gas and time, and then was told they weren’t going to examine her. Now I’m expected to rearrange our schedules again and make another 30-minute trip. What’s even more frustrating is that they seem to have absolutely no regard for the inconvenience they caused us. They should have communicated beforehand. The front desk even asked me whether my dog had taken the trazodone. If you weren’t going to see her, why does it matter whether she took it? Yes, I drugged my dog for nothing thanks for asking. I understand safety concerns with anxious dogs, but the lack of communication, organization, and consideration for our time is what makes this experience so unacceptable. I should not have been told to medicate my dog and come back if the staff wasn’t prepared to handle her at the rescheduled appointment. Extremely frustrating and unprofessional. Worst service I’ve experienced at a veterinary office.
• SR

  Stefanie Redwood

  Jun 27, 2026
  5.0
  Dr. Portillo is truly one of the best veterinarians we’ve ever had. He is compassionate, knowledgeable, and takes the time to thoroughly explain everything without making us feel rushed. He treated my dog with such kindness and genuine care, and it was clear that my pet’s well-being was his top priority. His professionalism and dedication gave me complete confidence throughout the visit. Thank you, Dr. Portillo, for your exceptional care and for treating our furry family member as if they were your own. I highly recommend him to anyone looking for an outstanding veterinarian.
• CC

  Concerned Citizen

  Jun 22, 2026
  1.0
  Dropped my pet off at 8am. It is 3 and no update. It is hard to get through. I was on hold for 25 minutes until I kept calling back. Customer service is bad. When I did get through, I was asked if I had a cone. A cone for what? How about starting with the findings. Their response: Your dog is all good. What does that mean? I wouldn't be there if my dog is good. If you love your pet, go somewhere else.
• CA

  Ceciliaa Arevalo

  Jun 13, 2026
  1.0
  I’m not usually the type of person to leave negative reviews, but as someone who works in a fast-paced customer service environment, I have to say I’m genuinely disappointed with my experiences here. I’ve brought my dog to this clinic several times, and every time I try to make an appointment, I end up being placed on hold for long periods with no callback. Communication has consistently been difficult. I want to be clear that I have never complained about the prices. Veterinary care is expensive, and companies are going to charge what they charge. I have been a consistent customer and have always paid what was necessary for my dog’s care without issue. I completely understand the costs associated with providing quality veterinary services. During my last visit, I brought my dog in for a skin allergy. I was charged approximately $100 for the exam and another $200 for a skin test. I left paying around $300 total for the visit and medication. What frustrated me was that when I specifically asked whether my dog’s vitals and physical condition had been thoroughly checked during the exam, I couldn’t get a clear answer. The only reason I asked was because I noticed my dog pacing rapidly. Additionally, the customer service at the front desk has been disappointing. The woman at the front often comes across as unfriendly and does not provide a welcoming experience. I chose not to make an issue of it at the time because my main concern was getting treatment for my dog’s condition. On June 13th, I called because my dog was limping, which felt like an urgent situation. As usual, it was difficult to get someone on the phone. After multiple calls and being placed on hold for about 20 minutes, someone finally answered. She then placed me on hold again, and when she returned to the call, I asked to schedule an appointment. I was told the first available opening was Tuesday. I asked if there was any possibility of being fit in on Monday, and the employee replied, “Let me check,” but then the call was disconnected. At that point, I assumed we may have gotten disconnected accidentally, so I immediately called back twice. No one answered and I did not receive a return call. I completely understand that veterinary offices can be busy and that working in a fast-paced environment can be stressful. However, being busy is not an excuse for poor communication or dismissive customer service. When pet owners are worried about their animals and paying significant amounts for care, they deserve to feel heard, respected, and supported. just wanted to express myself, my experiences here have left me feeling frustrated and disappointed. I am not looking for a response to this review. I have decided that I will be taking my dog elsewhere for future care.
• JR

  Joe Riviere

  Jun 12, 2026
  2.0
  This Banfield gets two stars because I feel like they didn’t do anything but charged $200. Made a vet appointment (vet, in-office, not drop off…an actual visit with a vet). The vet tech told me my dog wasn’t supposed to be on heartguard, told me ahe needed a test, and took my dog out of the room. When she came back, I was told she was given a blood test and a vaccine. I didn’t see those procedures performed. I made a vet appointment and got a vet tech with procedures supposedly happening behind closed doors. A “vet” did come in eventually and stated she did the exam, test, and vaccine. I hope so, just gotta trust and pay. Then, when I went to pay, they overcharged me. That was refunded after I disputed. Ugh and jeez. I thought one Banfield might be better than the other one. NOPE Update: I checked the refund receipt and they snuck in a second $7.48 Medical Waste Disposal Fee to the refund. Looks like their system overcharges automatically, even on a refund. Further update: NONE of the refunds were processed. The full bill was charged to my card. WOW! Drama continues. Not only did the charge for the heart worm test not get refunded, the prescription for the heart worm medication remains unfulfilled at the pharmacy is being cancelled. So I pay and I get no medicine for my dog. Also, no response to these reviews. None.

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