The Susan M. Markel Veterinary Hospital is a full-service veterinary hospital providing high-quality care at a low-cost for pets of income-qualified families in the Greater Richmond region (Richmond City and the Counties of Hanover, Henrico, Chesterfield, Goochland and Prince George). Our mission is to ensure that families of all means have access to treatment options they can afford for their canine and feline companions. As an expansion of the Richmond SPCA's pet-retention services, the Susan M. Markel Veterinary Hospital will help pets stay with their families while enjoying a greater quality of life.
Location
Susan M. Markel Veterinary Hospital at the Richmond SPCA
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.