Petco

Reviews

• DA

  Dorothy Agurs

  Jul 22, 2026
  1.0
  The biggest mistake Petco made was allowing Rian at the Dale City, location leave after many years of outstanding service. I must say a lot of the customers are very disappointed because your best groomer is gone.
• RW

  Rachael W

  Jul 14, 2026
  5.0
  I had a great experience here and wanted to recognize the employees for putting animal welfare first! I recently saw a customer upset because an employee refused to sell a goldfish for a 2.5 gallon tank. I really appreciate that your staff is willing to make difficult decisions when they believe an animal won’t receive appropriate care. It tells me your team values the health and well being of the animals over making a quick sale, and that’s exactly why I’ll continue shopping here. Thank you for caring about the pets in your store!
• LP

  Larry Phillips

  Jul 14, 2026
  1.0
  One of your employees just refused to sell me a goldfish because she said it would outgrow my 2 1/2 gallon tank. I've owned various types of fish since the 60s and know that they won't grow larger than their environment allows. I've been buying goldfish there for several years without a problem. She kept trying to upsell me to bettas. Her ignorance just cost you a customer!
• JS

  Julie Smith

  Jul 6, 2026
  1.0
  It’s Monday, July 6th at 1:10am and never have I ever purchased anything from this Petco location, 10055 Wellington Road, Manassas, VA. I went in and attempted to purchase one item. The woman (white, in her 30s) at the register was blatantly rude. I sucked it up until I couldn’t anymore. She kept asking me for my phone number for rewards and I kept thanking her and stating no as I don’t go to Petco ever. She would not stop and then got upset at me and kept saying sorry while actively being rude with the eye rolling and tone in her voice. As someone who works in customer service, actively listening is important. She was condescending and rude. I had to leave and not make a purchase. I urge management to train their employees better. This interaction was unacceptable. I will drive out of my way to Petsmart instead or buy from Amazon.
• JJ

  Jessica

  Jun 6, 2026
  1.0
  Daniela has horrible customer service. She rude and doesn’t deserve this job. Didn’t look up from her device once. After posting, I looked over the reviews. It’s good to know she’s rude to everyone. Petco should fire her ASAP. If you’ve seen sales going down recently it’s probably because of her.

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