Banfield Pet Hospital

Reviews

• KK

  Karen Ketch

  Oct 14, 2026
  5.0
  Alicia was great! Very friendly and professional and loved Cody. We felt comfortable dropping him off for his comprehensive exam that day.
• AB

  Am Be

  Oct 14, 2026
  5.0
  Love the people super sweet
• JM

  Jennifer Martinez

  Sep 22, 2026
  5.0
  Everyone in this place is so friendly on point professional I loved it. They took care of my dog today everything that I requested was on here the practice manager is so nice the receptionist says great everybody the text and the doctors are amazing you should come here.
• LS

  Laura Starzenski

  Sep 5, 2026
  5.0
  The front desk employee and vet tech at Banfield really went above and beyond helping me obtain my picky cat’s prescription food when I had run out while visiting from out of town. People like them restore my faith in humanity!
• BL

  Brenda Lopez

  Aug 26, 2026
  1.0
  ⭐ 1-Star Review I am extremely disappointed and concerned about my experience with Banfield Pet Hospital inside PetSmart in Leesburg, VA. My 9-month-old kitten, Thomas, went to this location for a routine neutering procedure. Before his appointment, I specifically asked about his carrier and was told that a larger carrier was unnecessary because he would not be kept in it. When I picked Thomas up after surgery, I discovered that he had apparently remained in the small carrier I had brought him in. When we got home, he was covered in urine and feces, including around the area where he had just been neutered. I have photographs documenting his condition. What happened afterward was even more upsetting. Thomas had always been an extremely affectionate, social, and gentle kitten. He had never displayed aggression toward my children or our family. After the procedure, his behavior changed dramatically. He bit my 8-year-old son and then, the following day, attacked my leg while I was calmly petting him, causing approximately 12 puncture wounds. The bite became severely infected and I required medical treatment. Because I have three young children, including a one-year-old, Animal Control ultimately had to remove Thomas from my home because of the safety concern. I have contacted the Leesburg location multiple times and requested that the circumstances be investigated and that the surveillance footage from Thomas’s visit be reviewed and preserved. I was told that the matter would be escalated to Loss Prevention and that someone from corporate would contact me. I have still not received the communication I was promised. I am also being charged again for Thomas despite no longer having him in my home as a result of this situation. I understand that veterinary services were provided and I am not saying that legitimate services should simply be ignored. My concern is the care Thomas received, the condition he was returned to me in, the dramatic behavioral change afterward, the injuries that resulted, and the lack of meaningful communication from the location. I am sharing this review because I believe other pet owners should be aware of my experience. I strongly encourage anyone considering this location to ask questions about how their pet will be housed and monitored before and after a procedure. I am still requesting answers and a proper investigation from Banfield Corporate. I’d like to add that this incident was 6 weeks ago and i refrained from posting a review in hope of acknowledgment which I have yet to receive. Also adding that this Banfield the day of surgery try to charge me for services I never requested stating it was a mandatory charge I had to push for the receptionist to provide an explanation.

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