Petco Grooming

Reviews

• SJ

  Stephanie Jackson

  4 days ago
  5.0
  He looked so good! Laya did a great job. He's wiggles because he hates bathing. A lot of people can't handle him. April used to do him but she is no longer there. This was my first time with her and she did so good.
• JS

  julie Santiago

  Jun 14, 2026
  5.0
  My terriers HATE getting their nails trimmed… by me… They had no issue with the wonderful ladies! We will be back again!
• DR

  Dianna Robinson

  Jun 12, 2026
  5.0
  Very good job grooming my dog. Thank u. Very professional.
• AW

  Anita Womack

  May 22, 2026
  5.0
  Cara always provides Niko with loving care and provides Niko with the perfect hair cut. She asks for my input before she does anything. Niko enjoys coming to see her. I appreciate her.
• NN

  Nellie

  May 11, 2026
  2.0
  I recently had a grooming appointment for my dog Hampton at Petco, and while the grooming itself turned out fine, the customer service experience left a lot to be desired. My appointment was scheduled for 8:30 a.m. The grooming salon opens at 8:00 a.m., and I was waiting at the door trying to figure out who to contact for check in. Around 8:15, another customer arrived, and the associate opened the door. I introduced Hampton, but the associate immediately stated she had to take care of “her person” first because Hampton was not her appointment. I asked if Hampton could at least be checked in and placed up front until my groomer arrived, especially since the general store was not open yet for assistance. Her response was basically that my groomer “should be here at 8:30.” In my opinion, the scheduling logistics need improvement. If appointments begin at 8:30, groomers should ideally arrive early enough to properly prepare and receive their clients. Customers should not be standing outside confused about the process or walking in alongside the groomer at the exact appointment time. What made the interaction more frustrating was that after initially acting as though Hampton was not her responsibility, the associate then focused heavily on correcting Hampton’s weight category and increasing the grooming price because she weighs 59 pounds. While I understand policies and pricing structures, it felt inconsistent to suddenly become deeply involved once there was an opportunity to adjust pricing. Again, the grooming itself was perfectly fine, and Hampton looked great afterward. My issue was primarily with the customer service experience and the overall check in process.

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