Banfield Pet Hospital

Reviews

• SD

  Sarai Delcid

  Sep 30, 2026
  1.0
  Extremely disappointed with Banfield Massaponax. My dog Arlo was a patient at Banfield for several years. I recently had a $698.25 pet insurance claim denied because MetLife classified her dental care as a pre-existing condition based on a Banfield record dated 11/3/2023 stating: “Periodontal Disease (0-4) 1” “Oral: 1/4 dental calculus present.” The problem is that during all the years Arlo was seen at Banfield, I was never told she had periodontal disease or that there was a significant dental concern. I was consistently told that Arlo was healthy and doing well. There is also conflicting information in her records. Her November 2024 dental record documented periodontal disease as 0/4. After MetLife denied my claim, I contacted Banfield and worked directly with the clinic manager, Regina. I asked the veterinarian to review the records, correct or clarify the discrepancy, or provide supporting documentation regarding Arlo’s dental history. I was told the doctor refused to update the record, clarify the diagnosis, or provide any supporting documentation. Because of that single notation in Arlo’s medical history, MetLife specifically denied my $698.25 claim as a pre-existing condition. I understand that MetLife makes its own coverage decisions. My issue is with Banfield’s refusal to address a discrepancy in their own medical records after I brought it to their attention. A medical record can have real financial consequences for a pet and their owner. In my case, this small entry has left me $698.25 out of pocket. After years of trusting Banfield with my dog’s care, I am extremely disappointed with how this situation was handled.
• LP

  Leslie Phillips

  Sep 19, 2026
  5.0
  I’ve been taking my Maltese, Zuzu here for going on her 12th year.. So far, Bell has been her favorite veterinarian. Zuzu has had her fair share of medical emergencies and other situations over the years and has had such good care That she doesn’t even shake when we are waiting to be seen. She seems to be happy to see everybody on the staff and that’s a good sign. I think working in a veterinary office is one of the hardest jobs because not only do you deal with vulnerable animals but you also deal with worried Pet parents who may respond in very emotional ways and sometimes not very kind kindly. Zuzu and I have the most respect for the entire staff at Banfield pet Hospital in Massaponax. We actually have also had good experiences with the other Banfield Pet hospitals in my area when we were unable to be seen at her usual Banfield for various reasons. But more often than not over the years we have been able to be seen very quickly too.
• SL

  Shanon L.

  Jul 25, 2026
  1.0
  If I could give this location zero stars I would. The lady at the front desk is so rude and unprofessional. I wound up leaving as she was trying to persuade me to change our in-room appointment to drop-off. Why would I leave my fur baby with a rude stranger? We won’t be back.
• LC

  Lydia Chadwick

  Jul 12, 2026
  1.0
  I have never had so many issues with a receptionist in my life. It took us 15 minutes to firstly be seen, there was one person in front of us. She seemed to not understand basic things I was saying, I repeated myself multiple times describing what was wrong with my dog. She weighed my dog and told me 21.6 and I see in the report later it’s written as 28.6. My dog has not gained 7 pounds since march… besides all of that after I dropped off my dog I got a missed call from the vet. I called back, and again with a voicemail. I called one more time later, decided to just go in as my call was not being returned. When I went in, the same receptionist was there and told me my total and brought medication and told me my dog was ready. I asked what was the medication even for? She charged me for the WRONG MEDICATION, it was actually more money I had to pay… after I already paid…by the way still no word on what’s wrong with my dog. So we leave and she tells me the vet will follow up with me over the phone. Which I get she can’t tell me what’s wrong with my animal but it was just very odd and frustrating. The vet told me what’s wrong and was very kind, I appreciated her. She asked me if I received my other prescription cards, which the receptionist neglected to tell me I needed/ did not give them to me. I really try to look at the positives of things but this is just at a point in which a retraining of front staff members might be in order.
• PD

  Peri Duncan

  Jun 30, 2026
  5.0
  I was having difficulty with my vet calling me with my dogs lab results regarding CHF at the Stafford Marketplace office: was told the labs would be back in 2 days and 12 days later I've not heard from her with the results. So I called this office as I have gone here at times. As I told my tale to Tyeesha, she was very concerned and sympathetic and advised me she would talk to the vet when she came back from lunch and leave her an urgent note. A couple hours later, she called me back to give me an update. This is an example of excellent service and caring about the pets and their owners well-being. After being forgotten regarding my seriously ill pup, it was a welcome response.

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