Banfield Pet Hospital

Reviews

• LT

  latrice turner

  Oct 9, 2026
  5.0
  The staff was super friendly and the doctor was great.
• AR

  Ann Reilly

  Sep 10, 2026
  5.0
  I had such a wonderful experience with the team at the Fair Lakes Banfield. They truly went above and beyond to help me and my dogs, especially while trying to work around a difficult work schedule. My senior dog was on day five of being sick, and after being passed on by two other local Banfield locations, the Fair Lakes team showed us so much compassion and made sure she was able to get the care she needed. The front desk staff were incredibly kind, understanding, and helpful from the start. The veterinarian was extremely thorough with my senior girl and took the time to explain everything, answer my questions, and establish a treatment plan. I also had a second dog who had become sick, and although we needed to prioritize my senior dog that day, the vet still took the time to consult with me about him, offer advice, and help establish a plan for his care as well. I can’t say enough about how much I appreciated the compassion, thoroughness, and willingness of this team to help when I was already stressed and worried about having two sick dogs. Both pups already seem more comfortable and are responding well to the plan we put in place. Thank you to the entire Fair Lakes Banfield team for making a difficult week so much easier and for taking such good care of my pups. It was truly a wonderful experience.
• JC

  Juliana Colon

  Sep 4, 2026
  5.0
  Dr. Howell and her staff are very knowledgeable and treat our pups with the best care. We appreciate their attention to detail and thorough follow ups, especially with our senior pup who needs a bit more love & care. Thanks for all that you do!
• BT

  Bar Tollman

  Sep 3, 2026
  1.0
  The vet misdiagnosed my dog and did not give her the right medication. Now her tail is amputated because of the malpractice of your vet!
• VE

  Victor Esquivel

  Sep 2, 2026
  3.0
  Very disappointed with Banfield. The Woodbridge location wouldn’t answer their phones and then canceled my dog’s appointment because the doctor said it was “best to come a different day.” I had to take him to the Clifton location instead. Clifton was friendly, but they removed the wrap I had put on my dog’s bleeding tail and returned him without one. They then wanted to charge me $50 to rewrap it. They even wanted to try to slide the old wrap back on. They eventually wrap it with clean wrap but did a poor job and the new wrap fell off shortly after. They eventually secured it properly and didn’t charge me. I appreciate the Clifton staff eventually helping, but between the poor communication at Woodbridge and the issues at Clifton, I have to ask: What’s going on with Banfield?

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