Banfield Pet Hospital

Reviews

• SS

  SHARI

  Oct 2, 2026
  1.0
  10/2/26 12:23pm Yall need to clean up the sidewalk & shame on you nasty pet owners who don’t clean up after your pets. There are other businesses here and no one wants to accidentally step in me especially a child that isn’t aware yet to look on the ground.
• ET

  Elizabeth Tyner

  Sep 20, 2026
  1.0
  Please don’t waste your time making an appointment here. We scheduled a sick visit for our cat and when we got there they told us to reschedule for Tuesday the next week. We made the appointment with banfield because that where he has been before and they could see him same day. After being told we would have to reschedule because they don’t see anyone after a certain time yet I was able to make the appointment… doesn’t make sense. This was at 5 pm so I had to frantically call around to see why could fit him in. We finally found an urgent care/emergency vet 3 hours later that could see him right then and they ended up putting him down. He should have been seen sooner but they turned us away even tho we were regular clients and had an appointment.
• KW

  Kelsey Watson

  Sep 5, 2026
  1.0
  I tried calling multiple times with no answer, so I finally came in person. When I arrived, there was only one other person in the waiting room with their dog. I politely asked if they had any availability to see my dog, even if it meant waiting until later in the day. Instead of asking what was wrong with my dog or calmly explaining the situation, the woman at the front yelled back at me, “I don’t even have a vet here! Go to vet express!” This is advertised as an animal hospital, and I came during their posted operating hours, so being told there was not even a veterinarian there was surprising enough. Being yelled at on top of that was completely unnecessary. I fully understand that veterinary hospitals can be busy, appointments fill up, and emergencies take priority. I would have had no issue being told there was a long wait or that they could not see us today. What bothered me was the complete lack of professionalism and concern. No one even asked why I was there or whether my dog was experiencing an urgent issue. Considering there was only one other person in the waiting room, the dismissive and hostile response was especially disappointing.
• ZS

  Zoe Smith

  Sep 3, 2026
  1.0
  They never pick up the phone and when they do you will be met with the most judgemental and rude people. Switching vets.
• BW

  Beth W

  Aug 24, 2026
  1.0
  This place should be called “Care Less” Pet Hospital, because that is exactly how our experience has felt. My problem is the complete unwillingness of this location to HELP or even TRY to find a resolution. Even worse, they don't even seem interested in pretending that they care. I signed up for the Banfield Optimum Wellness Plan because it includes a dental cleaning, vaccinations, and other preventive services. I have been trying since January to schedule my pet's included dental cleaning. I did not wait until my plan was about to expire. I have spent months trying to get this service completed. Communication with this location is terrible. They frequently do not answer the phone or return calls. I have literally had to DRIVE TO THE LOCATION just to make an appointment. After trying since January, the best appointment they could finally provide was one week before my plan expires. Now, with only six days remaining on a plan I have been paying for, I finally get my pet there and they refuse to do the cleaning. What bothered me most was the complete lack of effort to find a solution. This was NOT a day when they appeared overwhelmed with animals. There were approximately 10 pets on the board. I have personally seen that board three times as full, so I know what a genuinely busy day there looks like. Obviously, the veterinarian isn't performing every dental procedure simultaneously. Based on what I observed, I firmly believe that if they genuinely wanted to help, they could have at least explored whether there was a way to accommodate us. Maybe the answer ultimately would still have been no. But there is an enormous difference between being unable to help and being unwilling to even try. There was No meaningful attempt to check for another option. No discussion about protecting the dental benefit if they couldn't reschedule before expiration. No apparent concern whatsoever about whether I received a service I have already paid for. They didn't just seem unwilling to help, they didn't even seem concerned about appearing unwilling to help. You would think that in a business centered around caring for people's animals, even if you couldn't accommodate someone, there would at least be some compassion. “I'm sorry. I can see you've been trying for months. Let me see what I can do.” At least PRETEND to care. I had previously been told that as long as I got my pet there around 9:00 a.m., it should be okay. But the exact time isn't my primary complaint. The real issue is what happened when there was a problem: nobody seemed interested in finding a resolution. I have also been inside PetSmart numerous times and noticed Banfield closed early. Combined with unanswered calls, unreturned messages, and the lack of willingness to help, my experience has left me wondering whether the priority is actually serving customers or simply getting through the day and closing the doors. I am honestly shocked this location's rating is anywhere near 3 stars. I have personally stood in line and watched frustrated pet owner after frustrated pet owner describe similar poor service. Ultimately, I PAID FOR THIS SERVICE. I started trying to schedule it in January. Banfield finally scheduled it one week before my plan expired, and now I have only six days remaining. I wasn't asking them to perform the impossible. I was asking them to CARE ENOUGH TO TRY. Check the schedule. Talk to the veterinarian. Ask a manager. See if we can wait. Find another appointment. Find another location. Protect the benefit from expiring. Offer an extension. Do something. There is a huge difference between “We genuinely tried everything and unfortunately can't accommodate you” and simply “No.” They do not care.

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