I would not recommend. PETA is absolutely correct. My dog came from Kershner in Iowa who is the breeder I googled her name & she was charged for having a puppy mills & lost her license to breed & some wick way got it back. She also microchipped him to her address which is proof of everything & I should sue them for my $2600 back. Who in the world microchips dogs to themselves they’re selling but a scammer .. and then I can’t change it. The store was no help in helping me change it. But I will sue them blind if I ever have an issue cause it’s bull crap. Don’t buy a dog from here. I spent over $1000 getting him test etc cause he had kennel cough or whatever it is. They would not pay the bill.
ZM
Zachary Maury (ZaC MaN)
Apr 28, 2026
5.0
THE BEST PLACE FOR THE CUTEST PUPPIES
JE
Jennifer Elam
Mar 15, 2026
1.0
The owner of the Pet store was very mean to me. I didn't like the way she talked to me and she was very rude.
LL
LanaStoleYoSubs
Mar 9, 2026
1.0
our puppy passed away 3 months after we got her after being told she was healthy… i’m starting to now realize that puppies in any places in malls are subjected to such inhumane treatment/conditions and wished that I had done my research before getting her. I miss Lucy everyday
LS
Lily Schaeffer
Mar 7, 2026
2.0
I hate to do this but, I got a puppy here a bit ago and was told my puppy was a pure breed. While they are an amazing dog he is NOT even 50% what I was told he was. He's a mix of three different breeds! 4 if you count 1% Chihuahua. I'm very disappointed at lying to my face even providing paperwork to say how pure breed he was when there is no way! 2 stars because my puppy is a very good boy and I love them but this is still not okay.
Where is Family Pet located and what are your hours?
We're conveniently located at 1401 Greenbrier Parkway, Chesapeake, VA 23320, inside Greenbrier Mall. Our hours are: Monday through Thursday: 10 am - 7 pm, Friday and Saturday: 10 am - 8 pm, and Sunday: 12 pm - 5 pm.
What types of pets do you offer?
We provide a diverse selection of puppies, kittens, birds, hamsters, gerbils, guinea pigs, rabbits, and various other pets from reliable, trusted sources.
Are the pets checked by a veterinarian?
Absolutely! All our puppies and kittens receive thorough examinations from a local Chesapeake veterinarian. They're also microchipped and current on all necessary vaccinations for your peace of mind.
Do you offer any health guarantees or warranties for pets?
Yes, we certainly do. Every pet from Family Pet comes with comprehensive health warranties to ensure your confidence and satisfaction with your new companion.
Does Family Pet have financing options?
We offer flexible financing programs extending up to 48 months. We also accept major credit cards including Visa, MasterCard, Discover, and American Express for your convenience.
Do you offer any discounts?
We're proud to offer a 10% discount to military personnel and first responders on merchandise and regular-priced puppies as our way of saying thank you for your service.
What kinds of supplies and food do you carry?
Our store features an extensive selection of pet food, treats, toys, cages, aquatics, and accessories. We carry premium brands at competitive prices and regularly offer special sales and promotions.
Are your operations inspected or regulated?
Yes, we're fully licensed and insured. Our facility undergoes unannounced yearly inspections by VDACS (Virginia Department of Agriculture and Consumer Services) and receives periodic visits from Chesapeake Animal Control.
What kind of customer support do you offer for pet owners?
Our dedicated professional pet counselors are ready to help you select the perfect pet for your family, provide customized recommendations based on your specific needs, and continue supporting you after you've welcomed your new pet home.
How can I contact you or subscribe for updates?
You can reach us by phone at (757) 420-3800, visit us in person at our Greenbrier Mall location, or join our mailing list through our website to receive updates about new products, sales events, and helpful pet care and obedience tips.
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