Banfield Pet Hospital

Reviews

• MY

  Marie Yoshida

  2 days ago
  1.0
  We recently moved and needed to find a new veterinarian. My son’s girlfriend works at a Banfield location in Florida and recommended Banfield to us. If we lived closer to her location, we would have gone there. Our two kittens have been enrolled in wellness plans since June, our puppy since September, and I enrolled our 10-year-old toy poodle on October 6, before meeting the veterinarian. Unfortunately, my visit with my toy poodle and five-month-old puppy left me overwhelmed and deeply disappointed. This location is about 30 minutes from our home, and my puppy gets carsick. On the drive there, she vomited and soiled her crate, so I had to clean her up when we arrived. With the crate unusable, I was carrying my puppy, a binder of my older dog’s medical records, my keys, and my phone while managing my toy poodle on a leash. I was also experiencing an episode of vertigo, which made everything much harder. My older dog was anxious and urinated in the lobby. I cleaned it up while still holding my puppy and managing the leash. My puppy also had an accident in the examination room, which I cleaned up as well. I was doing my best to manage both pets while feeling unwell. Early in the visit, I asked a staff member for the motion sickness medication my puppy had previously received because I wanted to prevent her from getting sick again on the drive home. I was told the veterinarian would be informed. After my dogs were taken to the back for vaccinations and testing, my older dog returned anxious and whining. She was in an unfamiliar environment, had just undergone procedures, and could hear other dogs making noise. While speaking with me, Dr. Ingerson pointed at her and shouted, “LADY, STOP!” I was shocked. I was already struggling with vertigo and felt too overwhelmed to respond. Hearing a veterinarian yell at my frightened dog was upsetting, especially when I expected patience and compassion. The discussion about my puppy’s motion sickness medication was also confusing. Dr. Ingerson questioned why she had previously been given it and recommended that I purchase Dramamine from a regular pharmacy. Later, a staff member brought in the medication I had originally requested, I was so confused because the veterinarian insisted but the veterinarian the dramamine. I left unclear and frustrated that my concern about the ride home had not been addressed. At checkout, I was again struggling to carry my puppy and belongings while keeping my older dog away from other dogs entering and leaving. My puppy began slipping from my arms, so I briefly placed her on the counter—approximately two seconds—to adjust my grip and prevent her from falling. A front desk staff member yelled at me not to put her there. I understand that the clinic has rules about where pets can be placed. However, those rules can be communicated RESPECTFULLY. This same employee had also yelled at me during my puppy’s first appointment for placing her on the floor.thats how I knew I am not allowed to put her on the ground. A calm explanation or an offer of assistance would have made a tremendous difference. I take responsibility for managing my pets and cleaning up their accidents. What I found unacceptable was being spoken to harshly while visibly struggling, and hearing my anxious older dog shouted at by her veterinarian. I am paying for wellness plans for all four of my pets because their care matters to me. We chose Banfield hoping to establish a caring, long-term relationship, but this experience left me upset and questioning that decision. I hope management addresses how staff communicate with clients and handle frightened animals. Compassion, patience, and clear communication should be part of veterinary care. - Marie Kennedy
• CC

  CB

  Aug 14, 2026
  5.0
  The staff and location are exceptionally pleasant and accommodating . This location is phenomenally better than the location at 4300 Portsmouth blvd. They maintain a calm and courteous demeanor, demonstrating exceptional helpfulness and professionalism. Regardless of my future relocation plans, I would unequivocally choose this location always hands down. I extend my sincere gratitude to everyone for their unwavering dedication. Scheduling appointments here is a seamless process. Furthermore, they are well-informed about the availability of their doctors for dental and other procedures, eliminating the need to endure lengthy waits and uncertainty.. The cleanliness of the facility is commendable, and the staff ensures that you’re not rushed during discussions about pets needs. The overall atmosphere is one of professionalism and positivity. I wholeheartedly recommend this location. Milo exhibited no fear upon returning to me, and I am immensely grateful.
• JR

  John Rosetti

  Aug 2, 2026
  5.0
  Personnel are professional and courteous. They were informative and answered my questions.
• VG

  Virginia Gentile

  Jul 16, 2026
  5.0
  The vets and staff are courteous abd caring. I highly recommend them
• HH

  Herb Hood

  Jul 15, 2026
  5.0
  The staff there go out of their way to make sure Henry is comfortable and take time for him to adjust. He's not a big Vet fan, but he's much better here.

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