Banfield Pet Hospital

Reviews

• MA

  M. Andrea Alvarez

  Jul 3, 2026
  5.0
  We appreciate Bandfield and all their staff because they treat our pet like it was theirs.
• MK

  mary ann khalo

  Jul 1, 2026
  2.0
  Not enough clear info
• IG

  Imairani Garcia

  Jun 13, 2026
  1.0
  The veterinarian who treated my dog was wonderful and very helpful. Unfortunately, my experience with the front desk staff was extremely disappointing. After going back and forth over payment, I was told I owed nearly $800, then later told my balance was only about $60. I was never called or informed about any additional X-rays for today’s visit, yet I was told I had declined them. No explanation or apology was provided. Unfortunately, I will not be returning and cannot recommend this location.
• JR

  Joey Roseman

  Jun 3, 2026
  5.0
  Great staff, great doctors, and a free standing clinic rather than in a PetCo. That really makes all the difference.
• DD

  Delilah

  May 30, 2026
  1.0
  Extremely rude manager! The first time I called this location, the girl was very sweet and helpful! Put me on probably a five minute hold when I first called, I was calling to clarify a grade of heart murmur from another facility that doesn’t have vet records. Gave her the information needed, and she asked email or verbal and I said verbal. Very polite professional and helpful! Unfortunately, had to call back to see if emailing the records was available since we couldn’t board. BUT a vet facility could. Manager seemed irritated from the moment she answered the phone. Mind you, I’m also a manager at my job and still am polite to people who call because it’s not anyone’s problem but mine when I’m having a bad day. It’s also part of the job. When I briefly explained the situation, she asked to repeat myself, I apologized and said I probably word vomitted at her! She just asked if the parent had the app. Parent had mentioned previous app issues and was currently on the phone. To spare us both time in the conversation, I asked if she was saying she was unable to email. Which would be totally fine, just was trying to prevent beating around the bush. To which she immediately got even impressively more rude, and said “ma’am. I’m not SAYING we can’t email. I’m asking if they have the app” I said I do understand that’s what she’s asking, and that the parent was currently on the phone and could ask her in a moment. She then felt it necessary to say “you’re speaking to a manager” mind you- I’m ALSO a manager at my job and not being condescending! I’m all for returning energy given, I had been nothing but polite. I lightly giggled at how ridiculous she decided to be, especially in contrast to the awesome employee I had previously spoken to. When I told parent she had to call them for records she asked why. I said that the manager currently working didn’t seem to be a fan of me for whatever reason despite having no problems with accessing the information 10 minutes prior. Parent replied how sometimes people think just because they’re a manager that they’re better than other people. To me, being kind, even when life gives you reasons not to be, makes someone a better person! I’d say it was an off day, but looking at other reviews for this Banfield, it seems like this manager is pretty consistently rude to anyone that unfortunately crosses her path. I never feel inclined to leave negative reviews. Maybe another negative review about this managers attitude will have a supervisor have a serious conversation about regularly having an attitude.

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