Banfield Pet Hospital

Reviews

• MB

  Matthew Brewer

  Sep 28, 2026
  1.0
  I have a Banfield wellness plan for my 12 y.o. Aussie. She takes meds to help her with bladder incontinence. I have spent over 40 minutes on hold over 2 phone calls just to get her prescription filled to no avail. I am sick of sitting on hold. Can you guys please hire someone to manage the phone calls. I was promised a call back after the guy submitted the paperwork to place the order for the prescription, and I waited all day for a call back. Now I'm sitting on hold 30 minutes before they close. Super frustrating. Been waiting for over 20 minutes this call. Go to a local vet, it'll be a bit more $, but at least they pretend to care about their customers.
• KS

  Kelly Smith

  Sep 24, 2026
  5.0
  Very nice! We are very impressed with Banfield Pet Hospital. They have Pet Health plans. That is what we were looking for.
• KC

  Kaitlyn Clausen

  Sep 17, 2026
  1.0
  August 25th - Pet Sitter notified us that her face was swollen and tooth looked infected (bleeding and painful to touch). 8/31 - Called Banfield and made an appointment for a dental issue. Described symptoms on the phone and made it very clear it’s a problem with her tooth. An appointment for 9/4 is made so tooth problem can be diagnosed. Husband and I decide same day to see if we can get her looked at somewhere else because Bowie is clearly in a lot of pain. Contact Midvalley and get her an appointment for 9/1. 9/1 - Take Bowie to Midvalley Animal Clinic to get tooth problem diagnosed. Upon examination of the tooth they state the root of her tooth is exposed and has become abscessed. They prescribe her antibiotics and a pain killer, provide me a quote for the procedure, and send me a discharge summary. I leave that appointment and call Banfield back. First phone call I was placed on hold for 3-5 minutes, called back hours later and was told there was a long line and one call ahead of me, called back a third time and was placed on another three minute hold before I hung up. 9/2 - Call Banfield in the morning and let them know what Midvalley says. I’m recommended to keep my appointment so we can confirm the tooth problem and bring in the prescribed meds. I also forwarded the discharge summary to the office for their review. 9/4 - I arrive for my appointment at 10 AM as scheduled. Everything is going as usual and I’m taken to the exam room. The vet tech comes in and takes all the information about the issue and takes down the meds info. He then states he needs to speak with the doctor because this isn’t marked as a “dental” visit. He exits the room and is gone for 20 minutes before returning to inform me that we can “keep the appointment and refill the meds but they can’t help because they don’t have a dental opening until October.” At this point I just stood up and walked out. Hours later I received an "automated" message that Bowie's care was finished and she was ready to be picked up. Another indication of the poor management going on in this store. It was never mentioned in the multiple phone calls and discussion with the front desk that the office was this backed up. It has been a known dental issue from the very beginning. I wasted so much time and Banfield deliberately delayed my dog’s care due to their negligence and inability to manage their own schedule. I have canceled the auto renewal of my wellness plan for both of my pets. I cannot continue to bring them to a place that deliberately denied my pet care and allowed her to remain in pain with zero effort to ensure a quick resolution. This goes directly against everything a vet office should stand for morally and ethically. Please, get that store some help for the sake of all the loved ones who go through there. I can only imagine how many other things are being overlooked. I emailed Banfield on 9/4 and was notified I would receive a response back in 3/5 business days. It is currently 9/17 and no response or attempt to contact has been made. Do yourself a favor and go somewhere that isn’t overbooked.
• ES

  Elizabeth Serna

  Sep 12, 2026
  1.0
  I hate this place. Do not fall for their preventative pet care plan. I had to put my dog down, they continued to charge me for the rest of the year, and it just so happens the process of him being uthenized was the same payout for the rest of the year for the plan. Crazy how that works. Plus you can never get a hold of someone to talk to anyone about it. If you need to wait a week or even a day for them to charge it, its impossible because you can never get a hold of anyone, then IF a MIRACLE happens and you do, its very difficult to understand what they are saying. Awful place. Great with animals from what I have been able to see with my eyes. No clue what happens behind the door. Honestly, I dont trust them if they are that crooked with money.
• AS

  Alize Severson

  Sep 1, 2026
  1.0
  Banfield has frustrated me lately. My dog needs regular gland expressions and up until about a month ago I was only charged the 45 dollars for gland expression. When I went back in July to get it done expecting to pay the 45 dollar fee I was hit with a vet bill of over 200 dollars simply for getting his glands expressed. They said they HAVE to charge and office visit fee of 170 for the appt on top of the gland expression fee. Which is ridiculous if I’m not even in a room and they have my dog for less than 5 mins. Not only that but in the past for drop offs they’ve had my dog for hours with no call communications. I had to call multiple times to get any information about the appt. I’m so sick of them and they charge up the butt. Honestly save your money Banfield is a scam. Was able to find a much better vet with much more affordable pricing that’s talked about upfront and not all of the sudden changed. Good riddance.

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