Sparkle Grooming Co.

Reviews

• SS

  spakef

  Oct 3, 2026
  5.0
  Been here twice they’re so sweet to my puppy. They always update with photos of her during her visit. This recent time I went they were kind enough to let me come in earlier than my scheduled appointment which was very convenient (not to say this will happen every time but was very kind). Would recommend.
• BK

  Barbara Knowlden

  Oct 2, 2026
  4.0
  I thought he was taken care of really well. He always seems to be when I pick him up. I was surprised that the first 2 times he came out proudly wearing a bandana or a cute little tie, but this time...nothing. I was wondering if that's how the service is after the first few times. Just wondering.
• SD

  Sumer Dahl

  Sep 26, 2026
  5.0
  Great experience with this groomer! They were quick and adding on services was not issue. Decided to start a membership and have already set next months appointment.
• MM

  Mario Maalouf

  Sep 9, 2026
  1.0
  I’m extremely disappointed with how Sparkle handled the situation involving our dog. Our dog had been going there approximately every two weeks for months. We were always aware that he could be anxious during grooming, moved around, and did not like having his paws touched. His regular groomer communicated those things to us, and over time we were told he had improved and was repeatedly described as a “good boy.” At no point were we told he was considered aggressive. That changed after his regular groomer was no longer there. My husband received a call from management saying other groomers considered our dog “aggressive” and that his membership was being canceled. When he questioned where this characterization came from, the manager reviewed the notes and told him she could not find anything documenting aggression. She then held off on the cancellation so she could investigate further, speak with staff and the former groomer, and review cameras. The next day, the explanation became that our dog moves, turns, and rolls during grooming and that the current staff does not feel they can safely groom him. Only after my husband pointed out that a safety/handling concern is different from aggression was he told there had allegedly been one “nip,” something that had never previously been communicated to us. That sequence is what bothers me most. If Sparkle simply told us, “Our current staff does not feel comfortable or capable of safely grooming your dog,” I would completely respect that. Safety should come first for both the groomer and our dog. But calling our dog “aggressive” is a very different characterization, especially after months of appointments without that concern ever being communicated to us. My husband also asked to escalate the issue and speak with the owner, Benjamin Crawford, but was told there was nobody else he could speak with beyond the manager. Because of how this was handled, we canceled our other dog’s membership as well. We had previously recommended Sparkle to other people because we had been happy customers. Unfortunately, this experience completely changed our opinion. We can accept that Sparkle may no longer have someone who feels comfortable safely grooming our dog. What we cannot accept is the way he was characterized and how the situation was handled. Sparkle lost our trust and our business.
• FP

  Franck Parata

  Sep 9, 2026
  1.0
  I am genuinely disgusted and extremely disappointed by how Sparkle handled the cancellation of my dog’s membership. My dog had been going to Sparkle approximately every two weeks for months. His regular groomer initially told me he was very anxious, moved a lot, and disliked having his paws touched. As time went on, she told me he had improved and repeatedly called him a “good boy.” I was NEVER told he growled, snapped, bit, attempted to bite, or was considered aggressive. After his regular groomer left, the manager called and told me the other groomers considered my dog “aggressive,” and did not want to work with him, and his membership was being canceled. I immediately questioned this. After months of appointments, how had he suddenly become “aggressive” without anyone ever telling me? The manager reviewed his notes DURING that call and told me she could not find anything documenting aggression. Only AFTER I challenged the allegation did she say she would HOLD OFF on canceling the membership while she investigated, spoke with staff and his former groomer, and reviewed the cameras. That is my biggest issue: I was called, told my dog was “aggressive,” and told his membership was being terminated BEFORE the allegation had apparently been fully investigated. The manager called back the next day and the explanation changed. I was now told my dog turns, moves, and rolls during grooming, creating a “safety concern,” and that the current staff does not feel they can safely groom him. I pointed out that a safety/handling concern is very different from calling a dog aggressive. Only then was I told staff claimed my dog had “nipped” once—something NEVER communicated to me when it allegedly occurred. If my dog actually nipped or attempted to bite someone, I absolutely would have wanted to know immediately. There was also a confusing interaction regarding the manager’s name. The first day I understood her name to be “Charlie.” The next day she identified herself as “Missy” while referencing our previous conversation. I actually had to ask, “Is this the same person?” And “Why is she hiding her identity?” I asked to speak with someone above the manager and specifically requested the owner, Benjamin Crawford. I was told the manager was the only person I could speak with and there was nobody higher to whom I could escalate my concern. To be clear: I have NO problem with Sparkle saying its current staff does not feel it can safely groom my dog. I would never want someone uncomfortable handling him to do so. But that is VERY different from labeling him “aggressive.” In my opinion, my dog was seriously mischaracterized one could say slanderous. I cannot help but question whether “aggressive” became an easy justification for terminating his membership after his regular groomer left. That is my opinion based on the sequence of events and changing explanations I was personally given. If my dog was aggressive, why was I never told during months of appointments? Why was I repeatedly told he was a good boy? Why did the manager initially find no aggression documented in his notes? Why wasn’t the alleged “nip” communicated when it supposedly happened? Cancel his membership because you no longer have someone who feels they can safely groom him—I can respect that. What I cannot respect is labeling my dog “aggressive” before apparently investigating whether that characterization was justified. Because of how this was handled, we canceled our other dog’s membership as well. We had previously recommended Sparkle to multiple people. We will now share this experience with those referrals so they can make their own informed decisions. Sparkle didn’t simply lose a membership. They lost our trust.