Banfield Pet Hospital

Reviews

• AC

  Aubrey Carter

  3 days ago
  5.0
  My puppy went in to get fixed. They were great to call me with updates and check up on him after the surgery the next day. I love the redwood road location. I've taken my other dog there too and they always treat them great. There are other banfield locations I am not estatic about, but this location knows what they are doing and treat the animals with love.
• JA

  Janene Allred

  Aug 19, 2026
  5.0
  I confused the appointment time for my Ross and even though I was an hour late, they worked him into their busy schedule. The care provided was wonderful!!
• SB

  Scott Bowen

  Jul 27, 2026
  1.0
  Made an appointment here because I had a free coupon from recently adopting a new kitten. Chose an appointment to stay and wait with my kitten. When I got in it took over 5min for someone to come to the front to check me in then said that it actually was a drop off appointment and wouldn't be ready for pickup until 2:30pm. They said they texted me which they did not. Wasted my time driving there just to immediately leave. I specifically chose an appointment to wait with my kitten and should have taken no more than 20min.
• BD

  Betty Day

  Jul 25, 2026
  5.0
  They were very friendly and very sweet with my dog. Very informative and thorough.
• MB

  Madie Brown

  Jul 3, 2026
  1.0
  If you need a FAVN test done, STEER CLEAR of this vet. We took our dog in to do the blood draw on June 2nd. We were told in person that the test would be sent out that night to Kansas State. We went back on the 4th to get an item we left behind, and again, we were told IN PERSON that the blood test had been sent and that Kansas State had received it on the 3rd. Fast forward 10 days, and doing my due diligence I gave banfield a call to make sure that everything had gone okay with the forms and the test and to confirm that the test had been received by the lab as we were on a tight schedule. I was told once again, yes, everything went well, and that Kansas had the test and that we should receive our results any day. Fast forward once again to June 22nd, and I find out Kansas actually has no record of our dogs test. I call Banfield AGAIN to see what’s going on. They then tell me that there was a problem with the paperwork so they didn’t get the test sent until June 20th; 16 days after they told us IN PERSON that everything went well, and that Kansas had our test. Not once were we notified that there was a problem with the paperwork and that the test was delayed. I expressed how frustrated I was with the situation because again we were on a tight schedule and if the test had truly been sent when they said, our dog would be able to fly with us (which he now has to come a few weeks later.) But I was mostly frustrated about the lack of communication. There was no apology; the person I was on the phone with just said they understood our frustration. If you want a vet that is straight up and honest when there is a problem, as well as who can communicate, this is not the vet for you.

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