Banfield Pet Hospital

Reviews

• SC

  Sherry Cummings

  6 days ago
  1.0
  The staff has always been kind and friendly, and I think this is a decent vet for a healthy young pet needing routine care. Unfortunately, I haven’t had a great experience managing my senior dog’s ongoing medical needs here. My 9-year-old Heeler has seizures, and I often receive inconsistent information regarding her care and treatment plans. The biggest issue has been getting her seizure medication refilled. Even when I give advance notice, there always seems to be a problem; prescriptions being sent to the wrong pharmacy, not being called in at all, delays because the doctor is unavailable to approve refills, etc. It becomes stressful when dealing with medication that’s so important for her health. I’ve also had multiple appointments where it felt like her medical history hadn’t been fully reviewed before discussing next steps. I know veterinary offices are busy, but for pets with chronic conditions, consistency and communication really matter.
• AM

  Abby Maxwell

  May 12, 2026
  1.0
  They don’t know how to deal with cats. I’ve started taking my cats to midvalley animal clinic and have had a way better experience.
• AP

  Andrea Ortiz Prince

  May 6, 2026
  2.0
  There has been two situations where I was given the - you have to go to a different clinic- but Arrington to those clinics they did the general items that could have been done In that bandfield.
• RR

  R

  May 4, 2026
  5.0
  Could not recommend this place enough! The staff was so nice and answered my millions of questions and didn’t make me feel rushed or dumb.
• SC

  Sean Camp

  Apr 22, 2026
  2.0
  This review is mixed, because the local Banfield we use is actually good. However, over the years of being customers we have learned that your experiences completely dependent upon the location at which you seek services. Almost every Banfield location is plagued with high turnover and a sort of "get them in, get them out" ethos -- very disconcerting for those of us who treat their pets as family members. So if you land on the right location your experience will be great; otherwise, you'll likely hate it. Regarding the Banfield Wellness plans, the costs continue to escalate every year and the coverage never seems to improve. I no longer consider them a good value except for elderly dogs and/or those with medical issues. If your dog (or cat) is young and healthy, the plans are not worth the cost at all. If you do the math, you'll see that ultimately you save money with a good pet insurance plan that includes wellness, over the Banfield plans. There are also hidden costs that if you decide to end your plan you'll find out that you have to pay hundreds and hundreds of dollars to escape the plan. In short, unless your dog is elderly or has significant medical issues, you're much better off with the more traditional veterinary center, supplemented through pet insurance with a wellness component.

Frequently Asked Questions About Banfield Pet Hospital