Banfield Pet Hospital

Reviews

• TB

  Trevor Byers

  5 days ago
  1.0
  I would not recommend Banfield to anyone. You can literally have a Mobile Vetrinary come to your house for less than Banfield is charging people. We noticed that our elderly cat (13) had a few tumors on her chest area and has been losing wieght and becoming more lethargic so we took her into Banfield to see what was going on. After some discussion and an examination we paid $400 for a fine needle aspirate that came back inconclusive and later found out that with the Cancer our cat is experiencing the fine needle aspirate rarely can gather enough cells to be useful. which was not communicated to us. It was also not mentioned to us that Tumors on cats are malignant 85%-90% of the time... Also the type of cancer she has is unmistakable especially given with her age and being unspayed, tumor location, weight loss, lethargy, reduced apetite, etc. I really am frustrated that the Vet did not share this information with us or communicate these factors and considerations during our vet visit. The Vetrinary also initially said they couldnt find any bumps and we had to show them and then once we showed them they took her back to check them out more and take the FNA sample. There was multiple decent sized lumps under the skin so that didnt exactly instill confidence that they said they couldnt find them. I believe that we should have been told that based on her age, bieng unspayed, tumor location and cat anatomy that it is extremely likely to be malignant. I can understand not wanting to worry people before confirmation through tests, but with her type of cancer it is a textbook case and extremely unlikely to be benign. Also it was not mentioned to us when we asked what is recommended that the fine needle aspirate rarely produce usable data from cancers due to mammary tumors being very fibrous, they dont easily shed cells. I believe the vet should have communicated right away during our visit that FNA is unlikely to produce a usable sample and recommended alternatives or at least inform us of the circumstances surrounding FNA so that we were aware of them going in. I will say the nurses were very gentle and kind when they took her in the back to get samples which we were grateful for. Aside from that I am very unhappy with the service provided and lack of proper communication based on the circumstances. I would recommend reaching out to a mobile vet or a smaller local Vetrinary. If you are going to these large vetrinary businesses you pay a premium, except with Banfield you pay a premium for poor service and communication. If you are going to charge top dollar you should offer top notch service.
• II

  ilovelkpowell

  Oct 1, 2026
  5.0
  Great experience. This is the first time to this location and I will definitely be back. I was able to make an appointment for my dog within a couple of days. The technician was very attentive and kind to my dog.
• YW

  Yoshiko Walker

  Sep 15, 2026
  1.0
  Their online appointment system sucks. I got confirmation and visited there. At the front, they didn't have my pet’s appointment.
• CC

  CamSmith

  Sep 2, 2026
  1.0
  This place has gotten worse and worse and I'm done! From rarely anyone picking up their damn phone to a different veterinarian about every time I take my pet in. This past visit they prescribed harsh antibiotics for my 15 year old dog for preventative measures and it's given her diarrhea so bad she's bleeding, the antibiotics were not necessary!! And no one picks up their phone so I could confirm I can stop giving them to her. Their health care "plan" is a contract and if you want out early it costs a good chunk of money. Had a small scare this past summer camping and raced my dog to the nearest vet, without a doubt this vet gave me more information about my dogs overall health condition then I've ever received at banfield. When banfield was in PetSmart years ago they were so so much better. This location has disappointed time and again and has continuously gotten worse. I will not be taking my pet back, I no longer trust their care.
• MG

  Michelle G

  Jul 25, 2026
  1.0
  I’ve been taking my pets here for the past 4-5 years and haven’t had any issues until recently, but lately I’ve had nothing BUT issues. I suspect at least some of these are broader Banfield issues, not specific to this location though. The people at this location are great. It’s the processes that need major improvement. I’ve paid them a lot of money for terrible service. Why do you have an app that allows you to schedule appointments if that app doesn’t reflect the actual availability? I’ve had at least three in room appointments be canceled or rescheduled because what was shown in the app wasn’t actually available. FIX YOUR SCHEDULER! Or honor the appointments anyway if you don’t want to continue to lose customers. When your pet needs to be seen soon and you think you have an appointment scheduled only to find out 1-2 days before that you don’t because of their scheduler being incorrect, it’s wrong to make me delay their care repeatedly because of known issues with your program. This has happened to other customers too and is a known issue. Why hasn’t it been fixed? Two appointments in one week were canceled at the last minute due to issues on their end. Completely unacceptable. Another big issue is I paid for a pet plan for both dogs, which includes their dental. Only to be called during their procedures and feel like they are trying to upsell me on additional dental services. Why is there a plan that covers dental if it doesn’t cover all dental anymore? That should have been shared with me. Previous dentals were always fully covered. It ended up costing me an additional $400 PER DOG, for a service that was supposed to be covered. And last, if you need to cancel your plan and it is only a few days past the start date, you will not get a refund. Even if you haven’t used any of the services yet. All of this leads me to believe Banfield cares more about my money than they do about my pets. And I’m going to preemptively reply to Banfield’s canned responses of “we hear your frustration…please contact us so we can learn more about your experience”. Stop waiting for customers to publicly complain before attempting to remedy situations that are 100% your fault. Proactively resolve things if you want to retain customers. You’ve already lost me.

Frequently Asked Questions About Banfield Pet Hospital