Petco

Reviews

• GM

  gabriela moreno

  Oct 5, 2026
  1.0
  I normally go to the same location to buy the prescription food for my diabetes dog since February, when she was diagnosed. Every time since then i give the same letter from the vet to justify the our jade. This time a very steady young lady, who says she was the “Manager” asked for that specifically mentioned the food’s name. What, after seven months, I am asked for something different? It seems that the employees work for two different companies, you must keep the policy in place, black and white. This is frustrated, and her attitute, not a customer service person.
• SS

  SLC_Foodie

  Sep 26, 2026
  1.0
  We dropped off our 9 year old doodle for a haircut at 11am. They apparently kept him locked up in a kennel until 3pm. When it came time for the haircut, the poor dog who has never had issues being groomed experienced a bout of diarrhea, prompting an urgent called to come pick him up. About an hour after I got him home, his entire backside was filled with blood. We took him to the emergency vet who said the dog was experiencing significant stress causing the diarrhea and bloody stool. What kind of environment does Petco have the dogs in where they would be stressed out that much before a haircut? Here’s how I got Dash back.
• MA

  Moni A

  Sep 21, 2026
  1.0
  They treated my cats for a skin infection and charged $300.00. They only prescribed ear drops... It's been 3 months and they haven't helped at all! However, I took another one of my cats to a different vet and he's fine now. OUR PETS ARE PART OF OUR FAMILY. DON'T TAKE THEM TO THAT PETCO, DON'T WASTE YOUR MONEY.
• NK

  Nicole K

  Sep 21, 2026
  1.0
  Al at the cash register was one of the rudest people I have ever had check me out at a store. I was trying to buy 2 bags of dog food and one was prescription. He mumbled insults at me. When I picked up the bag of food for him to scan since he seemed to have lots of injuries on his arms and was complaining loudly to previous customers about his back pain, he said “You want to see something cute? If you just used your eyes and looked for the barcode you’d see one right there. I don’t know why you picked up the food.” After I confirmed I didn’t have proof of my prescription for the food for my puppy, he became more hostile and accused me of trying to get him to sell prescription food illegally. I had no issue with providing proof and I understood I couldn't purchase the food at that time, but needless to say I will never come back to this store ever again. I hope Al finds the peace he needs, but I will never put myself in the position to interact with him again. Also, please consider adding more signage about the need for a prescription when buying certain foods. I’m sure Al would appreciate that, so people like me don’t harass him by making a simple mistake.
• KM

  Kathryn M.P.

  Sep 10, 2026
  1.0
  15 minutes into grooming my dog they cut open his side. He spent 8 hours at ER vet waiting to get stitched up. Ten days later with antibiotics, a cone and the whole 9 yards, I asked what they would do to repair this experience with us. She said, "Well, we paid for the vet expenses" (for the injury that their team caused). When we said how much of an inconvenience this has been to our family, they did not apologize, they just said this sometimes happens, and they would not do anything else to incentivize us to come back. One would expect a free grooming, a coupon book or something--but one really expects is an APOLOGY. We never received any of the above. I don't know if they are just trying not to get sued but I was deeply disappointed and will not be going back here. At the vet ER, I asked if this happened with this Petco often. She gave me a look and said around once a month. Given that Petco has an on-site vet that happened to be unavailable on this day, my guess is that this happens much more often. Would not recommend.

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