The Dog Lodge Difference means we know your dog's name and personality. Multiple Vets have mentioned how impressed they are that we so quickly identify issues with dogs and that we notify customers prior to their visit of anything unusual. We are constantly getting compliments on the cleanliness of our facility. Comfort is key at The Dog Lodge. We have couches and beds, as well as soft beds in their rooms. Our facility is always climate controlled and in the summer we offer water features for maximum fun for the doggos. Our staff is personally invested in every dog. There are multiple group chats talking about the cute things dogs are doing. These are a few things that set us apart. This is The Dog Lodge Difference.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.