Petco

Reviews

• BA

  Branden Allen

  May 13, 2026
  5.0
  Super helpful and friendly staff. I'm so glad I came in to a new tarantula 😊
• ME

  Megan Embley

  May 6, 2026
  5.0
  I went there to drop off some loaches and the people there were so excited to see loaches that big, they truly love and care about the fish at that store 😊
• DF

  D Faus

  May 3, 2026
  5.0
  Staff is wonderful and the prices are just right. Highly recommend
• SA

  Sophia Anderson

  May 3, 2026
  5.0
  Such an amazing experience, all thanks to Grace. She is so helpful and imformative with an amazinging attitude. So fuuny and bubbly! Love her so much!
• SD

  S DF

  Mar 25, 2026
  1.0
  WE ARE SO SAD!! Our sweet 16 year-old Dexter has been going to Sugar House Petco for his entire life so 16 years. I want to stress it, 16 years. He has only been groomed at this Petco. This ended today. We had made an appointment and when we showed up at the store yesterday, we mentioned that he had had his Gabapentin (arthritis medication) in the morning. We were not going to hide the medication he takes. We are honest people. ”Atavia”, your groomer was kind and upbeat but quickly said “we cannot groom him if he’s on Gabapentin because it causes sedation.” I did reply “that he has been seen before many times while on that low dosage med and it was never an issue” which he replied “as our interaction is being recorded and you said he’s on that med I have to refuse him. You can bring a doctors note.” That was helpful! I promised to bring him back with a doctors note and make sure he did not take the medication for at least 12 hours like Atavia recommended. I did ask for a call back from the manager. That evening as I didn’t hear back from the manager, I called myself and the manager answered. I went over everything and she said “the notes say your dog’s face is also very matted so we can’t groom him.” I pushed back and said ‘he wasn’t any more matted than other times and that was never an issue and I offered to cut any matted hair from his face myself which I did”. I asked if I could bring him so she could see him and evaluate and she said “bring him tomorrow at 6pm.” As I wanted my dog groomed as soon as possible, I called another Petco and talked to your MIDVALE store and made an appointment for today. The groomer called me today to make sure I brought his rabies record and mentioned that “the notes from the other store said my dog was very matted.” I told her the whole story again and that I felt that Sugarhouse Petco was honestly refusing my dog because he was old, and they didn’t want to deal with it and that I was not happy with it. Our conversion was cordial. I hope you can listen to the recording. But then I get a call now from Midvale Petco’s grooming manager KATHLEEN and she said she “reviewed the notes, talked to Sugarhouse Petco and her groomer and they are not comfortable accepting my dog.” They are refusing my dog because I complained. It is mind blowing. I said “just to be clear, my dog has no matting on his face because now I cut it after you asked, he has not taken his medication today after you asked, and I also did get a note from the vet and you are still refusing him?” She said, “we are refusing him because of you. Also because he is 16.” I am a U.S. citizen and I do have an accent as I was born overseas. I told her that there may be a cultural barrier and that I did not in any way disrespect her employee or meant to be rude but I did share my complaint about the other store which I assumed you are trained to handle not to then refuse service. I HOPE YOU LISTEN TO MY PHONE CALL TO THEM. I CAN PROVIDE THE EXACT TIME. DEXTER HAS BEEN DENIED SERVICE AFTER 16 YEARS OF LOYALTY. I hope you address this and watch your cameras and listen to my phone calls. Thank you. 🙏

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