Petco

Reviews

• MP

  Michael Parker

  Jul 21, 2026
  1.0
  Horrible customer service from manager Marcus. Will be changing pet supply stores. Was very surprised by his approach to provide a simple solution. False advertising and poor ability to offer a resolution due to shelves being stocked incorrectly over $15. Quickly swapped stocking and said that I should have read the barcode. Super bad attitude and very rude. Marcus shouldn’t be in the service industry. Buying $300+ dog food a month is worthy of good customer service.
• A

  **

  Jul 20, 2026
  4.0
  Check out lines are long like every location. Please staff your stores and treat them well.
• HJ

  Hunter Jones

  Jun 24, 2026
  5.0
  I drive further everytime in hopes to see Kyle again. He’s my favorite random human to interact with. Such a kind heart and so helpful. This store is great
• SG

  Sabrina Giesler

  Jun 19, 2026
  5.0
  Clean and well designed. Friendly staff and pricing options for more choices, allowing more people to get what they need for their pets.
• FG

  Francis Gomez

  Jun 6, 2026
  1.0
  This is just for the grooming department. Sara(h) the supposed manager lacks the leadership skills to communicate to her team. Upon calling to schedule an appointment I was very transparent that I had adopted a puppy, but would be changing her name. The person I booked with said no problem bring their rabies documentation and I’ll get that booked. Fast forward two day: arrival to appointment. Sara(h) checks me in and says they can’t take my pup. Says I will need to reschedule instead of giving me Vetco’s number WHO IS ASSOCIATED with Petco’s number. She also decided to almost racial discriminate by saying how do I know, “you own this dog” After rescheduling, she continue to say I’m sure you talked with someone new who doesn’t know the protocols, or rules. Coming from decades of manager customer service. You shouldn’t have someone answering phones and questions if they aren’t comfortable regardless is the department is busy. As a manager Sara(h) should have given me the number and still taken my dog back so I could make the 5 min conversation *especially since I arrived 10 mins early* My advice is someone needs to retrain her, and give her some leadership lessons, and she needs to hold her team accountable. Because these nonsense excuses and lies of “I’m sure you chatted with someone new” is a lame excuse to try and avoid confrontation. Petco how are you going to make this right for me.

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