Banfield Pet Hospital

Reviews

• PF

  Penny Furtado

  Jun 15, 2026
  1.0
  Do not go here. I brought my cat in for a dental. They did not extract a tooth that needed to be extracted. Said they did not have time, they didn’t know they were going to have so many dentals that day. Ok, well you are the ones doing your own scheduling 🤷‍♀️. They left my cat in pain. They wanted her to come in another day. That also means she needs to be put under a second time and paying for a second dental. Wouldn’t give me a straight answer on whether it was painful. Went to a different vets office (not Banfield). They looked at the tooth. There is red around it, she showed a pain response when they touched it. The X-rays from Banfield were taken at odd angles and it was hard to see what was going on. This other vets office was shocked they didn’t remove the tooth while she was already under. They said they wouldn’t have taken a lunch in order to get it done. Will not be taking any animals back to Banfield.
• CR

  Calli Rowley

  Jun 10, 2026
  1.0
  My family has really struggled with this company. When my dog first started going there I told my vet tech he is allergic to a medicine and then when the vet came in they had no idea about this allergy. I feel like anytime I would tell them something I would have to repeat myself over and over again and still not be listened to. It is clear they have a communication issue. My most recent experience is I called to confirm my dogs in room appointment the day before I had it scheduled they doubled checked to make sure in room would work ( I scheduled on the app) then they came back and confirmed and said it would work then the day of the appointment they call me an hour before the appointment to say that they can't do my appointment and I would either have to drop off ( my 8 week old puppy) or reschedule. Never make an appointment online because they will call you and tell you it doesn't work or you will show up and have to drop your dog off even when you scheduled in room. Talking with the actual vet is also extremely hard. As well as keeping the same vet for all your appointments. I communicated that I did not want a certain vet and they had scheduled me with that vet anyways.
• PS

  Paul Schofield

  Jun 9, 2026
  1.0
  After our beloved fur baby passed away. They will not cancel the yearly contract. Do not only do we have to try and get over our loss but we have to pay monthly for something that will never be used. We tried to see if we could transfer to a new puppy if we went that route and they said NO. THIS PLACE IS HEARTLESS. They say a contract is a contract. So thank you Banfield for giving us the reminder of our loss every month. Worse part was I believe we just renewed it. I would give zero
• NB

  Nathan Bawden

  Jun 3, 2026
  5.0
  The Dr and Staff were top notch, my only complaint was that i was on the APP and signed up for a "IN ROOM" appointment and after i got the confirmation i got a phone call from the actual clinic and said sorry there are no "IN ROOM" and this pissed me off. Due to my dog was rescue and i did not want him to ever go back in a crate/jail cell. But the clinic went above and beyond to make my pup feel comfortable. Thanks again to the clinic for all the help but please work on the APP so the clinic people dont to call and get people like me angry with them over the APP and they did nothing wrong.
• AV

  Ally Vincent

  Apr 25, 2026
  1.0
  Unreliable hours. You will call to pick up meds hours early, I’ve left work early, had my husband leave work early to grab meds and they are always “closing early” no notifications or calendar on their website. I’ve been with them for years and they’ll just look at you and say”sorry the doctor left” and I can’t get medication my elderly dog needs. Hours are incorrectly listed.

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