Banfield Pet Hospital

Reviews

• AV

  Ally Vincent

  Apr 25, 2026
  1.0
  Unreliable hours. You will call to pick up meds hours early, I’ve left work early, had my husband leave work early to grab meds and they are always “closing early” no notifications or calendar on their website. I’ve been with them for years and they’ll just look at you and say”sorry the doctor left” and I can’t get medication my elderly dog needs. Hours are incorrectly listed.
• KE

  Katie Lily Egbert

  Apr 22, 2026
  5.0
  I have been with banfield since 2009. I especially like Sierra , AJ , and Dr Hatton. I have worked with them the most.
• RP

  Ryan Price

  Apr 18, 2026
  5.0
  Dr. Hatton and the entire team took great care of my kitten who needed to rewrapped back leg due to a healing fracture. Will absolutely come back here due to the care and quality our pet was provided.
• PP

  Paula Pili

  Apr 11, 2026
  1.0
  I thought it was a lie until i checked my credit report and there it was “Banfield” I had signed with their Wellness Plan and yet every time I tried to use my benefits I received the same answer “It’s not covered “ I am not sure what is covered! The American Fork office dragged out a simple ear infection appointment for 3 visits. They overpriced my visit and then said if you “join” we will give you a discount. Perhaps to the “normal” cost! I even had the highest plan! I asked to cancel it. Instead of canceling my plan, they took offense instead and put it on my credit report. I don’t trust this company! I do not trust Banfield! I miss VET IQ so much and wish I could find something similar to be honest!
• IB

  Isabelle Bateman

  Apr 10, 2026
  1.0
  My cat needs a surgery and so I got ready to take her in for testing. When she gets anxious she tends to throw up a lot so I didn't feed her in the morning and planned to as soon as I got back from her appointment. I took her in and what was supposed to be a blood draw which apparently couldn't be done with me around. She had to be checked in and the process would take about 2 hours. I accepted this and left her in their care planning to come pick her up shortly. Apparently they overbooked themselves and 5 hours later still hadn't cared for my cat. On the phone I expressed my concern about my cat not having eaten the secretary tells me my cat can go a week without eating. Excuse you!? I immediately leave to pick her up and as soon as I show up, magically all of her testing had been completed. Definitely a place I'd steer away from if I cared about my pet. They clearly don't.

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