Banfield Pet Hospital

Reviews

• MA

  M A

  Jul 15, 2026
  5.0
  AMAZING! Thank you, Dr Paiva, Sam, Sierra, and blonde Kate. My little dog KALANI was sick for days and the team took the most wonderful care of her. It was her birthday and the team sang HAPPY Birthday to her.... Kalani came in shaking from feeling sick and she left with her tail wagging and with lots of love in her heart. I can't say enough of this beautiful team and their amazing hearts.
• MM

  Michelle McMillan

  Jul 8, 2026
  2.0
  The front desk staff was exceptionally friendly. The vet techs were also so warm and comforting (Taylor especially). We came in on Sunday and learned our dog had pancreatitis. We ran all the tests and decided to run fluids and the Panoquil meds, along w the cerania. The vet told us that she is prescribing 3 doses of the Paniquil. But she only works on Sunday and that we could come in for a second dose on Monday if our dog was not improving and then for a 3rd on tue. We were informed that we can do a “poke and go” if symptoms persist on Monday, but w a different doctor. I called Monday to schedule said “poke and go” and was told it would be approx $175. I found that to be reasonable. I came In and was told that I needed to do another full exam because it was a different doctor and she would not administer the prescribed second dose from the day prior. I explained what had been communicated to Me twice by your staff and asked if the exam fee could be waived given I had just had a full exam from a dr in your group less than 24 hours prior - and was cleared for the 3 doses. The vet said no. The vet tech did a lovely job handling this awkward situation, I was calm but disappointed, and she was wonderful. The vet and the business decision, on the other hand just lost you a customer. I spent over $1000 the day prior, got all the tests, got the prescription, was trying to fill the Rx and we got stopped up what felt like an attempt to literally pinch every penny out of a situation. I was disappointed today to say the least and walked out without the 2nd dose and will not return to your clinic. You lost a valuable customer. My dog ended up being fine after one dose, so I didn’t need it anyway, but wanted you to know how it felt as a customer. You have a kind staff, but lack understanding and cohesiveness among your doctors, which makes for a horrible user experience. Will not be returning unless an attempt to make it right is made. Thanks for listening.
• RS

  Roland Sanchez

  Jul 1, 2026
  5.0
  Ease of scheduling. Intake was quick and the staff were more than helpful.
• GG

  Grace Garcia

  May 24, 2026
  1.0
  Excessive and unnecessary testing to get th bill go up. They will test everything at once because they have no clue instead of taking a better approach. My dog only had soft stool and they wanted to test for everything instead of first knocking out first the most common issues just to get the bill go up. Ask them to run each test indelently and in order of most common to avoid them just over-billing. Such an abusive tactic!!
• JS

  John Smith

  May 20, 2026
  2.0
  Poor customer service at the front desk every time I visit.

Frequently Asked Questions About Banfield Pet Hospital