Petco

Reviews

• SK

  Stephanie Kelley

  4 days ago
  5.0
  Great friendly service
• TI

  Toni Ingram

  Jul 26, 2026
  5.0
  Deliveries are always on time. The auto ship is great too. All making my life easier.
• AS

  ashleigh smith

  Jul 23, 2026
  1.0
  STORY TIME: If I could put 0 I would. First, I tried to make an online same day delivery order. The website would not allow me to save my updated card information and kept defaulting to an old card. Also tried to remove that card lol..that's not the issue, computers and websites have problems, bugs, glitches all the time. I was able to call customer service and make the order not problem. The rep was very helpful and kind. On my app and email, I receive confirmation for my order with order number. My order said it would arrive between 4-6 pm delivered via Door Dash. I received an email FROM Petco that my order would be delayed..the "FROM Petco" will be important later. This is still no issue. About 7:45/8 pm I'm thinking "okay, I know the store probably closes soon and I still don't have the order." I called the store (on Sawdust where I requested the delivery order). I spoke with Terry, I am guessing he is a lead or manager? This is where the issue starts. I asked him about my order, when could I expect it..at this time it is about 8 pm. He tells me no one ever came to actually pick up the order to deliver and the delivery cut off is 7 pm. My next question is how can this be resolved..he tells ME to call Door Dash. Mind you, the order was made with Petco and confirm by Petco. Door Dash is not going to have any reference of the order on my end of things until they actually pick it up. To be compliant and calm. And what I just said is exactly what I was told. So I call back, the employee gives the phone back to Terry which makes me think he may be a manager or maybe he has just been there forever. I tell him what Door Dash tells me which is since it never left, they have no reference or ability to do anything. They no nothing of my order. He then says they are contracted through Door Dash..I understand that but since they never picked it up, the issue I have to address is with Petco to see how this can be resolved. So after he repeats the same thing over and over about how the order is through Door Dash..I say yes the order is DELIVERED by them but the ORDER is directly through PETCO. He was very rude, never offered any solution or attempt to help or even just be apologetic for the inconvenience. I know it was not his fault but is attitude and inability to even apologize made it an issue. I go to the store to pick up the order, the store is down the street so it was just a few minutes after 8 pm. I go in with my name, app and barcode to pick up the order. Terry never scanned my barcode, he handed me one bag ( one item I ordered). I ask for the dog food I ordered. I show him my confirmation on the app. $68. For food and a toy. Obviously the toy wasn't $68. I also signed up for autoship btw. (CANCELLED) He tells me, "oh that is not in stock". I say "well okay, I was able to order it here so that's weird but can I just get another flavor?" It's Petco brand so I just needed to get another flavor for the EXACT same price. He tells me no, he can't do that. Even though I already paid for this item. I am so frustrated because again, all I hear is what he CAN'T do..he hasn't tried to call corporate/customer service, call Door Dash himself, be helpful, nothing. I am still telling him and showing him this is PAID for, I paid and ordered BOTH items. He still refused to help or let me switch flavors. All while being extremely rude and yelling at me. I leave out and I call customer service..I tell them the entire issue. The lady rep I spoke to was so nice and tried to help but got disconnected. And then I spoke with Ken..Ken saved the day. He was so supportive and helped me file a formal compalint for the store, got the order cancelled and he wanted to give me a store credit but I told him respectfully that I will never be going back. Please do not spend your money there. Please do not think that you will get any good customer service from Terry.
• NM

  Noemi Milanez

  Jul 14, 2026
  5.0
  Love the way they tell me when I walked in welcome to petco! They are very help and I always find what I need.
• NH

  Nadia H.

  Jul 4, 2026
  5.0
  The manager was so amazing. I Needed the shot records of my pet and because they have the location where that’s visit and not on site all the time it is an updated onto the profile so he did the hard work and went and got it for me. He could’ve just given me the number and told me to get it, but he didn’t

Frequently Asked Questions About Petco