Banfield Pet Hospital® - Southlake provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
We lost our dog Rupp this past Friday and let me say Jeff was amazing! I called before hand to let them know Rupp had passed away and we were on our way and Jeff met us outside and helped us take care of everything. This morning I had called to make sure an apt I had made for Rupp was canceled and he was agin super helpful! Jeff if you see this thank you so much for your kindness!
CI
carly ieppert
Aug 26, 2026
1.0
Banfield is absolutely awful. I booked two in-room appointments for my cats, and when I arrived, I was told they only had availability for drop-off appointments. I wasn’t comfortable with that since I’m currently looking for a new vet’s office and wanted the opportunity to meet the doctors and staff and get a feel for the clinic. The receptionist told me their appointments would have to be rescheduled for Saturday instead. I just find the whole situation extremely inconvenient and frustrating, especially considering I drove almost an hour to get there. A simple phone call beforehand to let me know they couldn’t accommodate the appointments I originally booked would have saved me a lot of time and gas.
FB
Froukje B.
Aug 24, 2026
1.0
SO NOT SIGN UP FOR THE WELLNESS PLAN!! It’s such a scam, tried to cancel for months now and while I signed up there, they claim you need to cancel via another team who then in turn fails to cancel it each time. They then said I need to first pay the balance I accumulated while I tried to cancel. I went there in person to pay the balance (reluctantly since I didn’t use it) but once I paid the balance they failed to cancel me again, racking up hundreds of dollars AGAIN unknowingly, called them after getting robo calls from them to pay my new balance…. Called them again letting them know I’ve tried to cancel numerous times and they keep charging me. It’s this never ended challenge…
AH
Alicia Hill
Aug 17, 2026
5.0
Dr. Osadiaye was great, I appreciate his guidance with my dog.
BW
B W
Jun 22, 2026
1.0
If I could give ZERO stars I would! I made an appointment online, received an email confirmation confirming our appointment however the manager Darylann as well as the front girl Hope refused to see us when arriving due to “not having enough time” as a manager myself I am highly disappointed!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Southlake?
Banfield Pet Hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 8:00 AM to 6:00 PM, and closed on Sundays and major holidays.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers as needed.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans® can access 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
What preventive health care services does Banfield Pet Hospital provide?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy.
What is included in Banfield's Optimum Wellness Plan?
The plan includes annual preventive care such as exams, vaccines, screenings, consultations for nutrition and dental care, with automatic yearly renewal unless paid in full.
How can I schedule an appointment at Banfield Pet Hospital Southlake?
Appointments can be scheduled online via Banfield's website or app. Banfield requires appointments for visits to ensure quality care.
What types of appointments are available at Banfield Pet Hospital?
You can choose in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and wait for a call, or virtual visits if enrolled in an Optimum Wellness Plan.
Which nearby pet stores could I visit before or after my appointment at Banfield?
PetSmart, located close to Banfield Pet Hospital, is a convenient store to pick up pet supplies or food before or after your visit.
Are there dining options near Banfield Pet Hospital for a meal during your visit?
Yes, nearby restaurants like Blue Mesa Grill and SPIN! Neapolitan Pizza Southlake offer great dining choices when visiting the area.
What home improvement stores are nearby Banfield Pet Hospital for quick errands?
The Home Depot and Home Services at The Home Depot are close by, making it easy to run home improvement errands along with your pet care visit.
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