Vetco Total Care

Reviews

• RM

  Reilly Metzger

  2 days ago
  1.0
  We had a heartbreaking experience with the Vetco clinic inside Petco on Bandera Rd in San Antonio involving our 5-year-old Hokkaido Inu, Yuki, who had diagnosed hypothyroidism. We originally brought him in for a levothyroxine refill after moving back to the U.S. The initial treatment greatly improved his quality of life — he became active, playful, and started losing weight appropriately. However, during follow-up visits, the veterinarian repeatedly questioned his diagnosis, reduced both his medication and food intake drastically, and dismissed our concerns about worsening symptoms including extreme hunger, food aggression, urinary incontinence, and abnormal behavior. At one appointment, when we explained how much better Yuki had been doing on his original dosage, we were told he only seemed improved because he was “essentially on crack” from the medication. Despite us specifically requesting additional investigation into possible underlying conditions, we were instructed to completely stop his thyroid medication and reduce his food intake even further. Over the following weeks, Yuki became increasingly desperate for food and began eating non-food objects. On May 1, Yuki required emergency surgery after ingesting multiple foreign objects, including infant toys. Tragically, he did not survive. We understand that veterinary medicine is complex and no one may have intended harm, but we feel deeply let down by the dismissive communication, lack of compassion, and treatment recommendations we received. We hope Petco reviews how serious medical concerns and owner observations are handled at this location.
• DR

  Deborah Rodriguez

  Apr 30, 2026
  5.0
  Always friendly and helpful. Even helped us with price comparison of SimPerica Trio for 3 months was less online than purchasing at our vet visit. Plus opened up prescription online for easy access and reordering. Also, love that the staff are familiar with our dogs. Barney and Jojo. That personal touch is just so appreciated.
• VL

  Victoria Lichtenberger

  Apr 29, 2026
  5.0
  The staff was so nice and made me feel comfortable trusting them with my child
• EL

  Elizabeth Lang

  Apr 28, 2026
  1.0
  Poor communication. Unprofessional, rude and discourteous. I really regret taking my pet to this location. 1 star is not deserved but to leave a review I had to give them 1 star.
• KK

  Kendra

  Apr 28, 2026
  5.0
  Dr Cruz and Ari always do a phenomenal job on my cat. The staff there treats my Peaches with such care and love. We will go nowhere else when it comes to her care. Pricing is reasonable but they do it the RIGHT way than other places. They even have pet insurance!! Vetco is where the pets should go ❤️😀

Frequently Asked Questions About Vetco Total Care