Banfield Pet Hospital

Reviews

• DM

  Desiree McCulloch

  Oct 16, 2026
  5.0
  Needed to get my pups their vaccine updates a little early since we’re moving. Everyone I interacted was really nice and professional. They treated my pups with kindness and I am very grateful for that!
• TL

  T L

  Oct 13, 2026
  5.0
  Overall very pleasant new patient experience. Tony, the technician, was very attentive. Dr Morgan was great! Today a follow up text from the receptionist, Messlyn. Thanks for taking care of my fur baby.
• PP

  PrimumNonNocereTX

  Sep 28, 2026
  1.0
  After being a Banfield customer for approximately 10 years, I was disappointed by how a billing issue was handled. My monthly Optimum Wellness Plan payment was due on the 12th, and the payment showed as “in process” or “pending” on that date. However, the front desk treated it as failed and told me I could not obtain my dog’s medication unless I effectively paid the monthly amount a second time. I was told to call billing afterward to have the issue corrected. The front desk also told me that Chewy carried the item my dog needed. Chewy did not have that specific product. I tried an alternative that was available, and my dog subsequently experienced a pancreatitis flare. Banfield then required me to pay for laboratory work, IV treatment, and other care related to the flare, while offering the medication I originally needed at no charge. My concern is not only the cost, but also the lack of coordination and the way the billing problem was handled. After many years as a customer, I expected Banfield to verify the payment status, avoid requiring duplicate payment, and help me obtain the medically appropriate medication rather than directing me elsewhere without confirming availability. My advice to other customers is to review all front-desk charges and statements carefully, confirm whether a payment is actually failed or merely pending, and document any instructions about obtaining prescription medications.
• DJ

  Devin Jay

  Sep 20, 2026
  5.0
  Always a great experience here as a wellness plan member. Had an even greater experience today with vet tech Loraleigha who really went the extra mile to talk with us regarding an injury our frenchie had. She gave us her educated experience and recommendations which truly helped our pup.
• MC

  Marie Cowie

  Sep 6, 2026
  5.0
  Very good staff. Attention to details, remembering me and my family of cats and a dog. Keeping me informed on what was going on while the animals were being treated. Dr Vara very conscientious on the health and well being if the animals.

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