Banfield Pet Hospital

Reviews

• JA

  Jaade Allison

  May 7, 2026
  5.0
  Always friendly and helpful
• JW

  James Ward

  May 7, 2026
  2.0
  Doc visit fees, lab costs, and medicines are much more expensive than non-chain veterinary care.
• AP

  Anna Price

  May 6, 2026
  2.0
  I am very disappointed with the hospital and service at the Alamo Ranch clinic and did not renew the plan. The people give a different answer to many questions, depends on who you talk to. My pet got all the workup promised but I requested to speak to the veterinarian because I had questions since my cat is (or was) feral. The vet did not call me as promised and she walked right out of the clinic in front of me when I was picking up my pet. Over the phone the reps seem helpful but when at the clinic it seems like they can't get rid of you fast enough. I won't be taking my pet back to this clinic because I don't feel they are very dependable.
• BA

  Betty Ashcraft

  Jan 5, 2026
  1.0
  Pick a different vet. Other places offer pay monthly wellness plans. This is not the only place that does that. You will probably get better service and more for your money. Drop off appointments like surgeries or anything else honestly even regular comprehensive appointments that are supposed to be dropped off, Will take you 30 to 40 minutes to check in. They don’t value your time so go somewhere else.
• RR

  Ryan Ramirez

  Nov 14, 2020
  1.0
  I have been a loyal Customer for ten years now unfortunately after today's actions from the Clerical staff and NO communication from doctors to staff to Patient. This has left a bad taste in my mouth and i will be taking my business elsewhere. A month ago i was told my daughter or Pet had abdomality in her blood work it could be as small as Vitamin deficiency to Cancer in her liver. "Major stress". For a month i had concerns and gave prescribed medication as told for a fallow up month later re due test. On they day of test was told my plan does not cover second screening and will need to pay out of pocket major shock should have told this a month ago. Then was told it will only take a few mins ended up being 4 1/2 to 5 hrs only to be called letting me known another test needs to be done in a week to find more information. Thanks but no thanks. I will find a private pet car clinic not a Corporate Ran business where your pet is only viewed as number or Money. Bansfield has lost a loyal Customer and i will be letting my family Know not to do business with them.

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