Banfield Pet Hospital

Reviews

• SC

  STERLING COLLINS

  Oct 6, 2026
  5.0
  Wonderful experience for my first time visit with our oldest girl Harley. Dr. Smith and Julie were extremely nurturing and attentive to our needs for our visit. We were in and out of there within 20 minutes. Definitely glad we found this location after our move.
• KD

  King Dewayne

  Sep 23, 2026
  5.0
  Great experience for me and my pet
• AM

  Alana Marie

  Sep 20, 2026
  1.0
  I personally will not be returning to this or any other Banfield, & I regret not reading the reviews before bringing my dog here. I made an appt at 11:30 AM for my Yorkie to receive her annual vaccines. When scheduling the appointment, I was specifically given the option of an in-room exam or drop-off, & I chose the in-room option. When we arrived, we were taken into an exam room. I explained that she needed Bordetella, rabies, & a heartworm test. The vet tech said she would take my dog to the back for the heartworm test. When she returned, my dog was sneezing. I made a comment about it, and the vet tech casually said, “Oh, we gave her the Bordetella while we were back there” which was strange since I had specifically selected an in-room appointment. The vet tech then told me we could go to the front to check out. I asked, “Well, did she get her rabies vaccine?” She said yes, and that they had given that to her in the back as well. She also told me the vet was recommending a dental cleaning. At that point, I asked, “Did the vet even see her?” She told me yes, that the vet had examined her while she was in the back. I then asked, “What is the point of booking an in-room appointment if everything is going to be done in the back?” I never received an answer. I paid $191 & left. Almost immediately after getting into the car, my dog became restless & her tongue was sticking out. I noticed raised bumps developing on her back, she was panting heavily, & her eyes appeared almost bulged out. I took her back Banfield, explained what was happening & they once again took my dog to the back, where she remained for more than 20 minutes. During that entire time, no one came out to update me. I had to go to the front desk and complain before the vet and vet tech finally brought my dog back into the exam room. After I had already paid $191 for her vaccines, I was told I would need to pay another $70 for treatment of the reaction. After complaining, I paid $28 more. As we were leaving, my dog vomited again. I asked whether they had given her anything for the vomiting & was told no, but offered to give her something at no charge. My dog was given another injection. Once home, she continued to vomit at home, was gulping large amounts of water, had bloody stool, & was extremely fatigued. I initially gave her some time to recover, thinking she was simply exhausted from the reaction. By 5 PM, she still wasn’t improving, so we made the decision to take her to an emergency vet. An ultrasound showed fluid around her gallbladder confirming an anaphylactic reaction. She required approximately six hours of IV fluids, a steroid injection, & laboratory testing resulting in $1,200 in additional expenses. Thankfully, she improved significantly after receiving the appropriate treatment. I am extremely disappointed with my experience at Banfield. My concerns are not simply that my dog experienced an allergic reaction — reactions can unfortunately happen with vaccines. My biggest concerns are the lack of transparency, communication, & patient/owner involvement throughout the entire visit. I specifically booked an in-room appointment, yet my dog was repeatedly taken to the back for procedures & treatment. I never personally saw the vet examine her before the vaccines were administered. I was not shown the medications or vaccines being administered, & I have no idea what was even given to my dog. I was also left waiting for extended periods while my dog was in the back without anyone providing updates. As a pet parent, I should not have to repeatedly ask what was done to my own animal, whether the vet actually examined her, what medications were administered, or what was being done when she was having a life-threatening reaction.
• JJ

  jessie

  Sep 18, 2026
  5.0
  Dr. Mahoney and Dr. Smith are the absolute best. They are so kind and knowledgable and genuinely love every animal they see. Also shout out to the best vet tech Annette! She is always so caring and affectionate with my babies and I would not trust anyone else with them. <3
• AR

  Alexia Rodriguez

  Aug 9, 2026
  1.0
  I am leaving one star only because I can’t leave zero. I recently took over the care of my mom’s dog and transferred his records to this Banfield location from the Benbrook Banfield. I was told I needed to bring him in to meet the veterinarian. However, I never actually met the vet. A tech came out, took my dog inside, and that was it. As pet owners, I believe it is important for us to actually meet and speak with the person who is going to be responsible for caring for our pets. We later scheduled my 6-month-old Goldendoodle for his neuter surgery at this location. He is an extremely active puppy, which they were aware of. His incision was closed with surgical glue, but it did not hold and the incision opened. I brought him back two days later, paid an additional $200, and they placed staples instead of sutures. He was sedated afterward and spent most of the day and night sleeping, so his activity was very limited. Despite that, by the following day the staples were already coming out and the incision had reopened AGAIN. At that point, I no longer trusted this location to continue treating him, so I took him to another veterinarian. The second vet told me the previous closure had been poorly done and had to repair the incision using both internal and external sutures. That visit cost me another $600. So on top of watching my 6-month-old puppy go through his original surgery, have his incision reopen TWICE, and then have to undergo another procedure to properly close the wound, I ended up paying approximately $800 in additional expenses just to address the complications and have his incision repaired. This entire experience has been extremely upsetting and disappointing. We trusted Banfield with his care and had a wellness plan with them, yet I ended up having to take him somewhere else to get the problem properly addressed. I will be canceling our Banfield plan and will not be returning to this location. I absolutely DO NOT recommend this place. Our pets are members of our families, and when we leave them in the care of veterinary professionals, we should be able to trust that they are being treated with the appropriate level of care. After this experience, I have absolutely no confidence in this location.

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