Petco

Reviews

• KC

  Kara Carr

  Oct 3, 2026
  4.0
  Sales man was very kind and provided great customer service.
• HR

  herlinda reyna

  Sep 16, 2026
  1.0
  that store is too far from houston, so I don't visit this store at all. wrong email and person
• AL

  Albert Lopez

  Sep 8, 2026
  5.0
  Short and sweet, should be good if they can add self pay cash register.
• LJ

  LaTonya Jeffery

  Sep 7, 2026
  1.0
  Usually my trips to this store are good, but today I got a cashier that was snarky and rude for no reason. It seemed as if he was trying to start an argument with me. I was buying dog food along with a couple of others items, and he suggested that I do auto ship for the dog food. I told him I wasn’t interested, so he pushed further. I told him that I didn’t mind picking up the dog food, because it gave me an opportunity to get her (talking about my dog) out. Instead of dropping that conversation, he rudely tells me that there are other opportunities for me to take my dog out, that I can take her to the park. I agreed that I could take her to the park, but the park is hot and the store is cool. Continuing the transaction, I pay for my items, then I start going through my purse to put my card back. While I’m putting the card back, he asked me if I wanted a receipt. I looked up directly at him and asked if it could be sent to me through email. Apparently, there was an option for email on the screen that I missed, because I looked at him and not the screen. Instead of pointing out the option for email on the screen, he decided to follow up with another snarky comment. He asked can you send email? Since I still haven’t looked at the screen, I said that if it was an option that I would like too. Instead of pointing out the option on the screen, he rudely selects the option for me. Now I’m standing at the counter waiting for him to put the items that I have purchased into a bag, so that I can leave. Instead of putting my items into a bag, he tells me “Bye. Bye Baylor.” (I was wearing a Baylor University shirt). I pick up my items from the counter that I was waiting for him to bag, and he finally realized that that was why I was still standing there. I asked if I wanted a bag for the items, and I told him “That would be nice.” He then apologized for being rude, but at this point, I just walked away. He escalated every conversation for no reason. When I told him that I was not interested in auto ship, he could have ended the conversation there. When he noticed that I was not seeing the email option on the screen, he could have pointed out the option on the screen and ended that conversation. If he was less focused on being rude, and more focused on doing his job, he would have realized that he hadn’t bagged my items. What should have been a nice trip to Petco with my dog, turned into something unpleasant for no reason.
• AG

  Alma G

  Sep 3, 2026
  4.0
  The rep at the cash register was great! Even though there was a long line and he was the ONLY one checking out customers, he did not hesitate to interact by asking his customers how they were doing and asking if they needed anything else. Oh and did I mention…he did this with a HUGE smile! Good job! Only down side of this visit was the long wait due to a long line.

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