Banfield Pet Hospital

Reviews

• RK

  Robin Kelly

  Jul 3, 2026
  1.0
  Vet struggles to communicate. Told me to euthanize my dog, who has recovered because of me pushing for her to get a steroid. That she told me she didn't want to give. Also misdiagnosed her after her X-rays and i don't find out until her visit. Don't waste your money. Go to pearland or honestly any other location.
• KC

  Karis Cooper

  Jun 25, 2026
  1.0
  Terrible experience they just want you in and out the door. There were not good with communication either.
• MG

  Margaret Gage

  May 7, 2025
  5.0
  Everyone is so friendly! They treat my babies like their own. We have been going here for about 9 years! Dr Pinner and Laci started on the same day
• NA

  Neyvi Alonso

  Sep 19, 2021
  1.0
  If I could have left 0 stars I definitely would have. Yesterday, I had a horrible experience with them, my baby became very lethargic on Thursday night and we decided to take to the vet Friday morning. My partner was able to drop her off in the morning since I had school. They advised my partner that he had until 5:00 to accept blood work in order to get it done (which I understand) because of their closing time. My partner called back and was on hold for 30 minutes because they did not answer which put us after the time frame. When the vet Assistant/nurse answered she seemed very frustrated because I was asking a lot of questions and even said “the doctor explained this to the first person on the phone”. I understand we were being “indecisive” about what to get done but we just couldn’t think straight. Also, this was the first time that I was hearing anything, I was in school ALL DAY. By the time they told us that over the phone we had already arrived to banfield to talk to them. We had not even had the chance to inquire about the blood work until I talked to the front staff and asked if we could get it done. I’m assuming she let the vet assistant know because the first thing she said when she came out was “We can’t do the blood work you took too long” she also explained what happened and completely cut us off and didn’t even let us explain why it took so long for us to Say yes. She also was bopping her head and had a HORRIBLE ATTITUDE. She claimed that they were really booked up and busy that they couldn’t fit my dog in for the blood work. I understand what it is like to be busy and tired from working all day but this was not how you treat a costumer she really had me for a loss of words.. I’ve never felt more disrespected by someone body language and language itself. We also said we wanted to continue with the prescription and made a really horrible remark basically saying ohh you want to change your mind on that too?? She then tried to discourage us by saying the doctor is busy and you will have to wait. I replied back and said “that is totally. Fine”. By this point I was beyond frustrated and upset. She decided to switch with a co-worker and they ended providing us service for the rest of the time. We had to end up going to the emergency room and so spent 10x more than we would have at banfield. Also, we contacted our local vet richey animal clinic the next morning and they even fit us in after hours without hesitation while a place we have been with since our dog was a couple months old wouldn’t run some blood test. THIS PLACE DOES NOT CARE ABOUT YOUR ANIMALS ONCE ITS CLOSE TIME,ITS CLOSE TIME!!!
• NN

  Nevaehsmom

  Jun 25, 2021
  5.0
  Love the care and attention they give my cats. Dr. Ulrich is the best

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