Question 1

When can I drop off and pick up my dog?

Accepted Answer

Days and time-slots

All pickup/drop off times are agreed on typically the day prior or at booking. Please ensure drop-offs and pick-ups occur at your scheduled time.

Monday - Saturday: 7:30 AM - 10 AM  | 4:30 PM - 7:30 PM

Sunday: 4:00 PM - 7:00 PM

Please note: We stagger all pick-up/drop-off times. This is especially important to avoid over excitement and chaos. This is vital during drop-off, to allow each dog arriving the time to slowly familiarize with dogs already at the facility, and before the next pup arrives.

Question 2

What are the cancellation policies at Spot Fur Love?

Accepted Answer

At Spot Fur Love, we understand that plans can change. To ensure we provide the best possible service to all our clients, we have set a clear and straightforward cancellation policy. When you book our pet care services, a 50% non-refundable deposit is required. If you need to cancel your appointment, please be aware that this deposit cannot be refunded. However, any payments made prior to your cancellation will not be lost—they will remain as a credit for your future use with Spot Fur Love. This enables you to reschedule at your convenience without any financial loss.

Please note that in all cases, we do not offer refunds. This policy helps us manage our schedule efficiently and continue providing top-notch care to all pets in the Odessa, Texas area.

Question 3

What are the drop-off and pick-up procedures?

Accepted Answer

All pickups and drop-offs are done at the gate to the left side of the house when facing it. If you'd like, we also offer pet-taxi services at an additional cost.

When on time, all drop-offs and pickups:  Please wait in your vehicle and message 214-502-0741 once you have arrived.

PLEASE DO NOT KNOCK OR RING THE DOORBELL as this excites the dogs.

If arriving early for drop-offs/pickups: Please wait in your vehicle until your scheduled drop-off/pickup time.

If arriving late:

Drop-offs: Arriving more than 20 minutes LATE, will result in a $25 fee. If you're over an hour late, the booking may be subject to rescheduling for the next available time slot that day or booking cancellation.
Pickups: If you're over an hour late, you may need to wait for the next time slot to pick up your pup, or may need to complete pickup the following day. If determined pickup the following day, you'll be charged $45 for an overnight stay (for daycare pups)/additional night (for boarding pups).

Question 4

Where do the dogs stay and sleep?

Accepted Answer

In our homestyle boarding facility—Bed and Biscuits—a fully renovated, climate-controlled room with backyard access. All dogs sleep in individual crates for safety and comfort.

Question 5

Why should I choose homestyle dog boarding over a traditional kennel?

Accepted Answer

Home-like environment with a cozy, relaxed atmosphere
Personalized, one-on-one attention
Lower stress levels in a calm setting
Regular updates about your dog’s well-being
Stronger bonds with staff and other dogs

Question 6

How many dogs do you host at a time?

Accepted Answer

We host up to 6-8 dogs at a time for a personal, home-style boarding experience.

Question 7

Do you provide food for dogs?

Accepted Answer

We require owners to provide food for their dogs. If you're unable to bring food, we offer Purina Dog Chow for an additional $5 per day.

Question 8

What are your vaccination and admission requirements?

Accepted Answer

Rabies, Distemper/Parvo, Bordetella (every 6 months), and Canine Flu (recommended). No dogs in heat. Temperament assessments required.

Question 9

Do you accept puppies or unspayed/neutered dogs?

Accepted Answer

Yes — $10/night extra for puppies under 1 year and unaltered dogs.

Question 10

What should I bring for my dog’s stay?

Accepted Answer

Food in a labeled container
Collar with ID tags
Medications with clear instructions
Optional treats
Not accepted: bedding, bowls, bones, or toys.

Question 11

What happens if my dog shows aggression toward other dogs or staff?

Accepted Answer

Immediate separation, notification, and reassessment. You’re responsible for any damages, injuries, or veterinary expenses.

Question 12

What if my dog gets injured while in your care?

Accepted Answer

Minor injuries receive first aid, and you’ll be notified. Serious injuries? We’ll contact you and your emergency contact. If unreachable and it’s urgent, we’re authorized to seek emergency vet care at your expense.

Question 13

Will Spot Fur Love cover my dog’s veterinary bills if they’re injured?

Accepted Answer

No, unless in cases of proven gross negligence. Owners accept financial responsibility for any veterinary care needed.

Question 14

What happens if my pet passes away while in your care?

Accepted Answer

You and your emergency contact will be notified immediately. Your pet will be respectfully transported to a veterinary facility. A necropsy can be arranged at your expense. If suffering and irreversibly ill, we’ll follow a veterinarian’s humane euthanasia recommendation if necessary.

Question 15

Who pays for veterinary bills if there’s an emergency?

Accepted Answer

You, the pet owner, are responsible for all veterinary costs — including diagnostics, treatment, medications, or euthanasia if needed.

Question 16

Do you carry insurance for incidents?

Accepted Answer

Yes — comprehensive liability insurance with Pet Care Insurance coverage. However, our liability is limited as outlined in your signed agreement.

Question 17

Can we tour where the dogs stay?

Accepted Answer

No in-person tours are offered for safety and stress management reasons. We're happy to provide photos and videos upon request.

Question 18

What’s your booking deposit and payment policy?

Accepted Answer

A 50% non-refundable deposit is required to secure your booking. The remainder is due at drop-off.

Spot Fur Love

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