Banfield Pet Hospital

Reviews

• JT

  Jackityue tuujj

  May 6, 2026
  4.0
  I’m Jackie Ceasar is my pet I’m please with the service I receive.
• BD

  Benjamin Dunn

  May 6, 2026
  1.0
  My cat has a chronic inflammatory condition of his nostrils which he obtained prior to my adopting him from a shelter. He came to me with one eye. I had a CT scan and a biopsy performed in 2022 which confirmed his chronic nasal inflammation. He is on a regimen of steroids. I came to this clinic with his treatment records and was treated terribly. Needless to say, I obtained my cat’s prescription from another Texas veterinarian. Definitely would not recommend this vet and vet location.
• TB

  Terry Brock

  Jun 3, 2024
  1.0
  Do NOT ever take your pet here if you value YOUR time. I had a 10:00 AM appointment for 2 dogs to receive their Bordetallia vaccine. The appointment was made a month ahead of time. When we showed up for the appointment no one told us that it would be 4 hours before they could get to the dogs instead we were informed the vet was performing surgery and it would be around noon before we could pick them up. I was fine with that. We call at noon to check the status and found out the vet had gone to lunch. I should have known something was up when they wanted to keep them and give us a call when they were ready because this is usually an 15 min appointment and we just wait there in the store. After waiting patiently for 4 hours they still had not called, we had to call them to find out what was going on. They stated that they were doing it now after I asked what the heck was going on. When we FINALLY picked up the dogs they informed us that all morning appointments are drop-offs, but not informed about this until then. So what's the point of scheduling appointments in the AM if they are all walk-ins??? I will NEVER deal with this so called "hospital" again. Terrible customer service that could care less about you or your time. Also, when I had the dogs and was ready to leave, I told the employee that they should be better at customer service and that I would leave them a bad review, and she had the nerve to smile and say "ok"...guess she doesn't care about her job. She would be fired on the spot if she did that to a customer of mine. Ok so I waited for a reply from "BanfieldCares" but they didn't reply...should change it to "banfield_don't_ give_ ahoot about their customers" it's about the money stupid!
• BS

  Byron Smith

  Apr 24, 2024
  5.0
  Well trained and knowledgeable in pet care.
• LH

  Laura Hilton

  Jul 19, 2020
  2.0
  Don't know never been except to pet smart for dog hair cut ..there not bad.

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