Allure Veterinary Hospital & Urgent Care

Reviews

• KC

  Kade Cantrell

  5 days ago
  1.0
  I am extremely disappointed with the way we were treated during our recent emergency visit. We brought our 4-month-old kitten in after she ingested our dog’s medication, as everything we read advised us to seek immediate veterinary care. The veterinary technician was kind and completed her vitals and initial assessment, but our experience changed significantly once the veterinarian spoke with us. We were told that our only options were to hospitalize her for intensive treatment at a cost of approximately $2,000 every 12 hours or to humanely euthanize her. The veterinarian stated that there was “almost no chance” she would survive without treatment. As expected, this was devastating news for my girlfriend and me. Unfortunately, we were not financially capable of covering such extensive emergency costs, and we were unable to qualify for the available payment plans. Rather than feeling supported while trying to process an impossible situation, we felt judged and guilted for not being able to afford treatment. The way the conversation was handled made us feel as though we were being portrayed as uncaring owners, despite the fact that we brought our kitten in immediately and were desperately trying to do what was best for her within our financial limitations. When we asked about possible alternatives or less intensive treatment options, we were repeatedly told they were “not recommended,” but no additional options were actually explained to us until after nearly an hour of pushing for answers. It felt as though there was little willingness to discuss any middle ground or help us fully understand all possible paths forward before pressuring us toward only the most expensive treatment or euthanasia. When we asked if we could bring her home so she could at least be surrounded by family and comfort, we again felt met with judgment instead of compassion. Multiple staff members repeatedly told us that if we took her home, she would not survive. While we understood the seriousness of the situation, the repeated comments made an already heartbreaking experience feel even more painful and emotionally overwhelming. I understand that veterinary professionals have difficult jobs and must communicate serious medical realities. However, compassion and empathy are equally important during moments like these. I hope this clinic, and especially the veterinarian involved in our visit, reflects on how they communicate with families facing emotional and financial hardship. A more compassionate and understanding approach would have made a very difficult situation far less traumatic. What makes this experience even more frustrating is that, despite being repeatedly told our kitten would almost certainly not survive if we brought her home, she is alive, recovering, and doing well. While we understand the need to prepare pet owners for worst-case scenarios, the absolute and guilt-driven way the situation was communicated caused unnecessary emotional distress during an already devastating moment. If you take your pet here expect the staff to be rude and abrasive during devastating times. P.S. our cat is alive and thriving.
• ER

  Emily Rosas

  Apr 21, 2026
  5.0
  On September 1 2025 I took my Marley because he had a block urinary infection I took him to our vet in town they did surgery long story short there were complications we do not have any urgent care where I live for our four-legged babies and if I knew about this veteran I would have took him here they're more acquit more knowledgeable they even have pet therapy over there at the office and the vet that saw him was so sweet she was so nice and caring there was nothing more that they could do for him she did inform me and my daughter that we could have his remains back and we wanted to bury him at our home but they did offer cremation and we took that and now I have them every day in my bed room on his's medal I highly recommend taking a longer drive or taking the time to take your four leg baby to ALLURE VETERINARY HOSPITAL I do tell my friends that have pets I highly recommend them THANK Y'ALL FOR ALL THE WORK Y'ALL DO Sorry it to so long to write a a review
• TG

  Tony Giovannini

  Apr 20, 2026
  5.0
  Had to rush there in full chaos mode on Sat night, as my boy did something dumb. Needless to say, Allure Vet was on point with helping my Boy out. Doctor Hill, Cory and the entire staff there really came through in the cobra clutch. Thank you so much.
• AA

  AJ

  Apr 18, 2026
  5.0
  Nancy and team at Allure Rehab did an absolutely amazing job helping my one-year-old puppy recover from a spiral fracture in her front leg. After surgery, I was worried about how well she would regain strength—but Nancy made all the difference. She was incredibly knowledgeable, patient, and truly cared about my puppy’s recovery. Through her work and guidance, my dog’s leg became so much stronger, and now she’s back to running and playing. I’m so grateful for the care and dedication Nancy and her team provided. I highly recommend her to anyone needing rehabilitation services for their pet!
• SS

  Sal “Rico” Sanchez

  Apr 17, 2026
  5.0
  They were highly professional, empathetic, and compassionate. We took our dog in for an emergency. They took care of our dog the best they could. Unfortunately, we had to leave without her. The process to euthanize and receive my dog's remains were made easy, especially with all the grief surrounding the situation. They followed up with us and sent a card, which was really nice of them.

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