Banfield Pet Hospital

Reviews

• KS

  Kisha Smith

  Aug 4, 2026
  4.0
  They are conveniently located as they are a franchise. I used them in the past for vaccines and they are a bit on the pricey side. I recently used them for euthanasia of my sweet dog. The Veterinarian was very informative and assured us that we were doing the right thing as my dog’s prognosis was poor. The workers were very kind and the keep sakes were a nice touch. We received a nose print, a patch of his hair and a clay paw print.
• GG

  Gustavo

  Jul 30, 2026
  5.0
  Dr Rajesh is simply the best, thank you for your care for my boy Leonard. he is currently being treated for a series of illnesses and Dr Rajesh has taken the time to make sure he gets the care he needs. Outstanding job from the rest of the staff as well.
• MS

  Monica Smith

  Jul 23, 2026
  1.0
  Mariah, the receptionist has horrible customer service skills. We took our new kitten Saturday morning the 18th to get checked out because I was worried about her having worms (my son found her outside and brought her home), I had a stool sample and everything. They couldn’t get her in to be seen until Sunday, but they took the fecal sample and told us we would have the results the following day. Sunday I dropped her off, picked her up they said she came back healthy but didn’t have the results of the stool sample because it had just been sent out and they would have the results Monday. Monday got no call, Tuesday systems were down. Wednesday systems still down. By this point I know this kitten has worms and I’ve been isolating her. Today, Thursday, I physically pulled a large tape worm from her, and I’m mortified. I called Banfield and Mariah answered as I was giving her my phone number all of a sudden she couldn’t hear me. Called again, still couldn’t hear me. Called a third time asking “hi Mariah, can you hear me?” Nothing she just hangs up. I’m upset because I tried to get ahead of this issue and get this kitten on medication and my husband calls because I think there’s something wrong with my phone. Mariah was rude to him, telling him she didn’t like his tone because he’s frustrated that we were promised results by Monday and she can’t give us the results because the doctor isn’t in and they will give us a call Saturday. A WEEK LATER after dropping off a fecal sample. I wasn’t upset about the system being down I know those things happen but I have two other cats and small children in my home and I just wanted to get this baby on medication and get ahead of this issue. Everyone else we have talked to was extremely kind and helpful so I’m disappointed this had to be the interaction I had after days of trying to get her results.
• JK

  Jessica Kincaid

  Jun 21, 2026
  1.0
  Unfortunately, the staff seems to be unaware that we can hear EVERYTHING they say behind the doors.
• MM

  Melody

  Mar 30, 2026
  5.0
  Banfield in McKinney is the only place I have/will ever take my precious frenchie. Dr Knisley is so knowledgeable and very attentive to Jewels. He is the best veterinarian I’ve ever known. I trust him wholeheartedly. Thank you Dr Knisley and team. 🐶

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