Petco

Reviews

• CV

  Carmela Velarde

  May 30, 2026
  1.0
  My 7yr old dog was left in the kennel crate for over hour before grooming. He's a generally anxious dog and we had been going to the same groomer for 2 years and she knows his demeanor. He was turned away because of a large injury to his nose during his stay there. They had the gall to say they wouldn't charge me & he needs to go home. When I picked him up, after 2 years of going to Carrie, they say he should be booked as a VIP after the injury. -I am never going back again and forewarn others of negligent treatment and prolonged caging at the Leander, TX location.
• AF

  Angela Falcon

  May 25, 2026
  5.0
  A big shout out to Zach at the Leander Petco! He went out of his way to help with my check out needs and was not only courteous but very customer service focused. Thank you, Zach!
• LF

  Liberty Hill Development Foundation

  May 15, 2026
  5.0
  Very friendly and helpful staff.
• BS

  Black Skull

  May 11, 2026
  1.0
  The customer service and the manager very rude. They don’t like to explain they don’t like to answer. It seems like they don’t like to work.
• MT

  Magan Tyler

  May 8, 2026
  2.0
  I had a disappointing grooming experience at this Petco. I dropped my dog Kimi off for grooming and was greeted after waiting by an employee who seemed visibly annoyed that I had arrived early. When I explained that Kimi has anxiety and that I was concerned about him being there for a long time, her response was dismissive: “Oh well, you could do the VIP option.” That really bothered me. I wasn’t asking for special treatment — I was trying to communicate something important about my dog’s temperament and comfort. It felt like basic care and reassurance were treated as an upsell. I later spoke with the store manager, who said a discount would be applied due to the experience. At checkout, however, the discount was not given because Kimi was ready on time. That completely missed the point. The issue was never that he wasn’t ready on time; the issue was the attitude at drop-off and the way my concerns about his anxiety were brushed off. The haircut itself was also fairly mediocre. Overall, I left feeling like my dog’s comfort was not taken seriously, and the promised resolution was not honored. I’m about ready to cancel my VitalCare membership as I don’t feel like Petco values their customers anymore.

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