Mercy Pet Resort

Reviews

• TW

  Terry Wendling

  May 7, 2026
  5.0
  Mercy boarding in Leander always does a phenomenal job taking care, and loving our Pet Bentley while we are away. The staff and handlers do an awesome job, and are always going the extra mile to ensure superior service! It’s such a relief to never have to worry when we have a need for boarding. Bentley is always excited when we pull up. He knows he’s going to have a great time. We highly recommend Mercy Boarding as well as their veterinary services on site. Top notch for sure!!!
• JR

  Josie Rushing

  Apr 22, 2026
  1.0
  Be aware before booking here. The communication is extremely poor — calls go unanswered, and it’s nearly impossible to get a clear response from anyone. The staff is not only unhelpful but also comes across as impolite and dismissive when you do manage to reach them. What’s even more concerning is the lack of management. No one seems to be in control or able to handle basic customer service situations professionally. I’ve taken all three of my pets here and spent over $6,000 in just three months, so this isn’t coming from a one-time visit. Despite that, the only thing I was told when trying to resolve the situation was that the staff member is “commission-based” and wouldn’t get paid — as if that should be my responsibility. This is especially frustrating considering my pet had just undergone surgery at this same location and was not even allowed to have a bath. I canceled the appointment within 24 hours for that reason, yet they still attempted to charge me. Overall, a very disappointing experience. Poor communication, lack of professionalism, and zero accountability. I would not trust them with my pets or my time.
• CG

  Carrie Goodpaster

  Jun 18, 2025
  5.0
  The resort is great! My pups loved the groups play in the outdoor play areas and came home happy, relaxed, and well-exercised. I also appreciated the daily updates and photos they sent—they really helped ease my mind while I was away. It’s clear that the team goes above and beyond to give each pet personalized attention and care. I trust them completely and will definitely be bringing our pups back for our next vacation. Highly recommended for anyone looking for a top-tier boarding, doggy daycare or grooming experience for their furry friend!
• CL

  Christina Lozan

  Jun 2, 2024
  5.0
  I absolutely love the groomers here. My dog always comes out looking so perfect and he gets excited to go every time. They really know how to take care of your pet.

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