I had the unfortunate experience of visiting Petco - Vetco Animal Hospital, and let me tell you, it was an absolute nightmare. They advertise a "Free First Vet Hospital Exam" for new pets, but don't be fooled. Despite the lack of any mention of a "per household" policy on their website or anywhere else, the front desk staff insisted on enforcing this arbitrary rule, leaving us baffled and frustrated for a good 30 minutes. The cherry on top? They showed zero flexibility or willingness to make things right, even when it was clear they were in the wrong. Save yourself the headache and avoid this place like the plague. Cancel your Vital Care, steer clear of Petco and Vetco altogether, and opt for reputable establishments like Kyle Animal Hospital or Banfield, where they actually value their customers and their pets. Trust me, you'll thank yourself for not subjecting your fur babies to such incompetence and indifference. Terrible service, terrible policies, just an all-around terrible experience.