Creekside Pet Care Center

Reviews

• LC

  Lauren Crist

  Aug 24, 2026
  1.0
  I left this appointment incredibly disappointed and frustrated. My senior dog, Sig, has been struggling with severe allergies and recurring ear issues, which was the entire reason for our visit. Our appointment was at 4:30, and I walked in at 4:31. We waited about 15 minutes before being taken to a room. The vet tech who initially helped us was wonderful. She asked detailed questions about Sig’s history with allergies, previous treatments, medications, symptoms, etc., and took extensive notes. They took Sig to the back to check his ears and temperature, then brought him back about 10 minutes later. We were told his temperature was elevated, likely because he was stressed. He was visibly anxious and shaking throughout the visit. After that, we sat in the exam room for another approximately 50 minutes without anyone coming in or updating us. By the time the veterinarian finally came in, I was understandably frustrated and asked if we had been forgotten. She explained that they had critical cases, which I completely understand. Emergencies happen, and I would never expect my dog to take priority over an animal experiencing a true emergency. However, a simple update while we were sitting there with an increasingly distressed dog would have gone a long way. What ultimately made me leave was the interaction that followed. The veterinarian began asking me essentially the same questions about Sig’s allergy history that I had just spent considerable time answering for the technician. When she asked me to rate his allergies from 1–10, I responded, “Well, if you would just look at him…” because his skin and condition visibly show how much he is struggling. Before I could even finish what I was saying, her response felt immediately defensive and combative, telling me that she needed to get his history. At that point, I simply said we were going to leave. I brought my dog here because he needs help. I was already worried about him, he was visibly distressed and shaking, and we had spent a significant amount of time waiting while that anxiety continued to build. I wasn’t looking for an argument—I was looking for someone to evaluate my dog and help me figure out a treatment plan. What was also frustrating was that the veterinarian seemed more interested in the puppy I had with me in a sling than in Sig, who was actually the patient there to receive treatment. I completely understand that veterinary offices get busy and emergencies take priority. My issue isn’t simply that we had to wait. It’s the lack of communication during that wait and, more importantly, how the interaction was handled once the veterinarian finally entered the room. Sig left without receiving the care I brought him there for, and unfortunately I will now have to find another veterinarian to address an issue he is already struggling with. I would not return after this experience.
• LS

  Lisa S

  Aug 18, 2026
  1.0
  If I could give zero star I would. My dog went on Saturday for an urgent visit, the vet scolded me that my small dog nipped at her when she was scared and in pain. She then proceeded to lecture me that my dog's regular vet should put her on Prozac. All of this and she missed that my dog had a serious back/disc injury and misdiagnosed her with gastritis. Now my dog is paralyzed. This was gross negligence and a failure to provide a reasonable standard of care. There was zero follow up from this vet or the clinic other than an automated text message two days later to which they never responded to my feedback. Avoid this place. I heard people say this place was terrible and it really is. I plan to report this place and the vet to the Texas Vet Board for gross negligence. Also, I paid almost $700 and spend almost 2.5 hours for a misdiagnosis resulting in serious injury. My usual vet quickly diagnosed the issue within 30 seconds. And I expext neither this vet nor the clinic will call me to discuss this. If they do, probably only to cover their own *ss.
• GV

  Gina Vecco

  Aug 14, 2026
  5.0
  I don’t even know where to begin. ❤️ From my three phone calls with them about having to make the heartbreaking decision to put my dog down, to the exceptional service we received from the moment we walked through the door until we left, I was completely blown away. I have never experienced anything like it. Not one, but six different individuals showed such genuine compassion, care, and pride in what they do. Every single person treated us with kindness and made an incredibly difficult day just a little easier. Saying thank you doesn’t feel like enough. I will forever be grateful for the way they cared for us and helped us through one of the hardest moments we’ve ever faced. ❤️🐾
• DJ

  Dallas Jackson

  Aug 11, 2026
  2.0
  I was disappointed by the first receptionist’s (Gina) rude and unprofessional attitude during my call, which added unnecessary frustration to an already difficult situation. However, a different receptionist (Jaida) later answered with genuine kindness, empathy, and professionalism. They listened to my concerns, remained patient, and truly made an effort to help. I sincerely appreciate her excellent customer service and the positive difference they made.
• RW

  Robert Wallace

  Aug 7, 2026
  1.0
  I brought my poodle puppy Elvis in for an appointment for his last shot and was quoted $90 on the phone. The technician finally called us back 45 minutes late. Very unprofessional being late, and then she starts typing up a bill for $300 and says he needs a list of shots which was incorrect. Not once did she ever say hi to or even look at the patient Elvis. I said that many shots at once would make any puppy sick. She got rude ＆ said all dogs have worms at all times sir. This lady needs to be retrained and taught kindness and compassion to the animals and clients. I would not let this veterinary clinic watch my goldfish! We had high hopes for this place to use as a daycare for Elvis. We were their 1.5 hours and not one worker ever talked to or tried to pet my beloved puppy Elvis. Find your petcare elsewhere as this place felt like a conveyor belt money hungry business run by non caring workers!