Vetco Total Care

Reviews

• JD

  J Dubbs

  Aug 17, 2026
  3.0
  I’m updating my review after completing my visit because I want to be fair about both the positives and the negatives. My appointment was at 5:00 p.m. I arrived around 4:30, but I was not seen until approximately 6:00. I understand that emergencies happen, but this clinic operates with a single vetenarian, and this is not the first time an emergency case has significantly delayed a scheduled appointment. What frustrated me most was that, prior to being seen, no one came in to acknowledge the delay, apologize, or give me an update. After waiting about an hour, I ultimately had to step into the hallway and ask about the status of my appointment. Once we were seen, Dr. Feder examined my cat carefully and was appropriately conservative in her treatment recommendations. I actually appreciate that she doesn't automatically recommend unnecessary medication or procedures. At the same time, I sometimes find her answers vague, and I have to ask quite a few follow-up questions to fully understand the diagnosis and treatment plan. I also continue to feel that this clinic nickel-and-dimes clients. During this visit, my cat had a very swollen paw pad. I was quoted an additional fee in the $40–$50 range to shave/clip the area and clean the paw so it could be examined more closely. During a previous visit for a similar paw problem, a relief veterinarian shaved and cleaned the area as part of evaluating the problem and did not charge me separately for doing so. When I questioned the difference, I was simply told that the earlier doctor should have charged for it. I understand that veterinary practices must charge for services, but when cleaning an inflamed area is directly related to examining and treating the condition that brought the animal in, an additional charge like that feels excessive. The staff did eventually provide a complimentary nail trim after I asked, and they also emailed me my cat’s more complete medical records when I requested them, which I appreciated. Overall, I think the actual veterinary care is competent, but the scheduling, communication, and cumulative fees make the experience more frustrating than it needs to be. Better communication about long waits and clearer, more reasonable pricing would make a significant difference.
• GF

  Greg Fernandez

  Aug 13, 2026
  5.0
  The staff at Vetco are very courteous and professional. They truly care about their customer's pets!
• SC

  Stephanie Crudup

  Aug 12, 2026
  5.0
  I brought my dog in after she had multiple seizures. She has been seeing Dr. Feder since she was a puppy. Dr.Feder was helpful and we were in and out in 1 hour. She even followed up the next day to see how our pup was doing. Bethany at the front desk is always helpful as well.
• LH

  Lawrence Hasan

  Aug 6, 2026
  2.0
  I am genuinely in disbelief right now. I walked into the clinic at 3:19—just 4 minutes late for a 3:15 appointment—after navigating 25 minutes of pouring rain. Apparently, their posted 'grace period' is purely for decoration, because the front desk casually informed me they might be able to squeeze my dog in around 5:00 PM. Nearly two hours later for a four-minute delay! I’m completely taken aback by this level of service and will not be returning or renewing my Total Care membership.
• DR

  Dar Rayo

  Jul 25, 2026
  1.0
  Kat has a very nasty attitude. I got to my appointment at 2:18, appointment time was 2:15. Apparently there’s a grace period of 5-7 minutes. There was another person in front of me. I was sitting down waiting for my turn and another appointment arrived who was late to her appointment well past 10 minutes. And Kat came out being condescending questions the person at the front desk asking why she rescheduled. Went out of her way to go find the person who showed up after me. And my appointment got pushed back for 3:30pm. When my dog is sick. And the other dog was coming just for heart worm medication. Absolutely unacceptable behavior, unprofessional, and definitely horrible customer care.