Vetco Total Care

Reviews

• JT

  John Thorne

  Apr 26, 2026
  5.0
  Vetco River Oaks has been caring for my four year old Beagle since he was a puppy. They are very responsive and do a good job.
• AG

  Ariel Glaze

  Apr 21, 2026
  5.0
  I had concerns with my cat’s symptoms and was able to get a same day appointment. While there, the vet, vet techs, were beyond kind, gentle, helpful, understanding and detailed. I feel comfortable with my fur baby in their care. Can’t recommend them enough.
• SV

  Sonja Vodehnal

  Apr 21, 2026
  5.0
  The entire staff from the front desk, to techs and assistants, and the vet were patient, friendly, and kind. All of treatments and costs were explained and alerted us to possible side effects. I would have given more stars if possible 🤩
• AW

  Amanda White

  Apr 17, 2026
  5.0
  I brought my 3yo cat in for a wellness exam and rabies vaccine, and the whole experience was incredibly smooth. The staff was welcoming, my cat stayed calm and comfortable, and Dr. Sandra made the exam and vaccine quick and painless. I’ll definitely be coming back!
• MC

  Melisa Eyigor Cervenka

  Apr 11, 2026
  1.0
  I had one of the worst experiences I’ve ever had with a veterinary clinic. Yesterday, I brought my newly adopted kitten in for a free wellness exam as a new client. I had also noticed something unusual with his eye, so I wanted to make sure everything was okay. During the visit, the staff seemed kind, and the exam went smoothly. They gave him an antibiotic shot and eye treatment. However, once we got home, I noticed black, coffee ground–like debris in his ears while playing with him. Later that evening, he also started scratching himself frequently. I took photos immediately and called the clinic the next day. At first, the customer service representative was polite, but I had to wait a very long time before speaking to someone from the clinic. When I was finally connected, the technician who had seen my kitten was dismissive and spoke over me the entire time. She insisted they had already checked his ears and that nothing was there, and also said I never mentioned ear issues. But that’s exactly the point of a wellness exam — I just adopted this kitten and I don’t know everything that might be wrong. I trusted them to do a thorough check. It was frustrating to hear them suggest the issue “must have appeared after,” especially when I had timestamped photos from the same day. What disappointed me most was not just the oversight, but the attitude. There was no accountability, no apology, and no willingness to listen. When I spoke with another staff member, I was told I would need to come back and pay for another wellness exam. That felt very unfair. If something was missed during the initial exam, I don’t think I should be charged again for the same issue. I was completely willing to pay for treatment or medication, but not for another exam due to their mistake. This situation is especially upsetting because we trust veterinary clinics with the health of our pets. A little empathy, professionalism, and accountability would have made a huge difference. Unfortunately, this experience left me very disappointed.

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