Petco

Reviews

• MW

  Mike Williams

  Aug 12, 2026
  4.0
  Great place
• KK

  Kevin

  Jul 20, 2026
  2.0
  Run down store.. Items usually are out of stock. Try elsewhere.
• JO

  James & Robyn Ochoa

  Jul 15, 2026
  1.0
  The Petco brand of dog food, when I opened the bag, bugs flew out of the bag and all over my house! Now I’m worried I have a pantry moth infestation in my house! Nasty nasty nasty! I will never go to Petco ever again! They have bugs in their dog food!
• CS

  Chelsea Simmons

  Jul 8, 2026
  5.0
  I cannot give Petco enough praise. This store always treats me great, all of their staff is kind and knowledgeable. The few times that I have had an issue and needed to reach out to customer support it was also solved exceptionally fast. There are several closer pet stores between my home and Petco, but the customer service will always have me coming here. Keep it up!
• CC

  Captain Chaos

  Jul 8, 2026
  1.0
  **DO NOT SIGN UP FOR THE PREMIER/VITAL CARE $24.99 PROGRAM** My wife signed up for the perks program a decade ago. She did it under her name but used my phone number and my email address. Maybe two years ago, I was shopping and an employee offered the premier/vital care program. Sounded great! Signed up with my debit card. I specifically asked if I needed my own Perks account to do this and was told to set it up under her account. Then I got divorced. We've separated our finances, we're removed from each other's lives, so I want to cancel the program to cut my expenses. You have to call: there's no online or app option to do so. So I call and speak to someone. They tell me they need my ex to cancel it despite literally every piece of information including the payment method on the account being mine. I ask for a supervisor. Supervisor Ash confirms my information but says the same thing: my ex has to do it. I ask if there's a corporate number: she tells me Petco doesn't have a corporate number. I ask for an email address: Petco doesn't have an email address. Then she hangs up on me. I call a different Petco support number. The first agent was at least more understanding and again escalated to supervisor. Supervisor Bia asks the same info even though they had the notes from my previous call. Then tells me the same thing: ex has to do it. I explain I am divorced. I reiterate that I was told by an employee at this store I did not need a separate perks account when I specifically asked. Again ask for any other avenue of contact for the company and I'm told no. Never shopping at PetCo again. I've never had 1) a store employee be misleading to that degree 2) this amount of difficulty in simply canceling a subscription and 3) just the most horrendous and rude customer service representatives and supervisors I've ever dealt with in my life. Try PetSmart or a local pet food store: do not deal with this company.

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