The Northwest Pet Lodge is designed to make your pet's stay feel like a relaxing vacation. Years of experience in veterinary medicine and animal boarding have come together to provide an environment that is comfortable, safe, and clean with plenty of human contact for pampering and recreational fun. We provide a daily veterinarian walkthrough, a quiet environment with separate areas for dogs and cats, highly trained staff members, mild veterinary treatments (with your approval, for overly anxious pets, at no extra cost), daycare, and more.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.