Banfield Pet Hospital

Reviews

• DV

  Debs V

  May 15, 2026
  5.0
  Make sure to mention the coupon for a free first visit. They were very nice and the doctor diagnosed my cat right away and the medicine he prescribes helped her heal super quickly, it was pretty affordable too!
• JY

  Jey Young

  May 12, 2026
  1.0
  I brought my spayed dog to this Banfield location (5/10/26) for what turned out to be a UTI, and the experience was honestly alarming. Before even reviewing a urinalysis, the supervising veterinarian immediately jumped to discussing emergency surgery and repeatedly referenced pyometra, despite me clearly stating multiple times that my dog is spayed. I had to ask for a urinalysis to be performed on my pet, but I was offered a thyroid panel, wellness plan, and ultrasound. I felt completely talked over and dismissed during the appointment. The vet spent less than a minute actually examining my dog before escalating to worst-case scenarios. What made the situation worse was the conflicting information from staff. After leaving my dog for testing, I received a phone call saying she would simply be prescribed antibiotics and could go home. When I arrived for pickup, I was suddenly told I should be prepared to rush her to an emergency vet that same night by a VA working at the front desk. The communication was inconsistent, confusing, and incredibly stressful. The vet did not even come out to discuss further details with me, I was left with two VAs telling me two completely different stories. The paperwork I was given upon discharge was incorrect, once again stating my dog was "in tact" when she was not. I called the office to speak to the veterinarian, hoping to get clarification. She raised her voice at me, interrupted me, and provided me with no guidance on what to do. Since leaving Banfield, I have made five different attempts to try and get my records and the names of everyone licensed that worked on my dog. They have blatantly ignored my requests, both in writing and over the phone. I understand vets have to consider serious possibilities, but there is a huge difference between being thorough and creating panic without adequate diagnostics or clear communication. I left feeling like no one was actually listening to me or carefully evaluating my dog as an individual patient. This place is a danger. The lack of communication between staff is a red flag, the careless paperwork mistakes are a symptom of a bigger issue, and the blatant unwillingness to admit a mistake is concerning. As I am writing this, I still have not received the forms I have requested, which is against state law. The situation has been escalated to the proper authorities, hopefully we can prevent this from happening to someone else. In the mean time, RUN away from this place.
• KM

  Kate Mathalone

  May 11, 2026
  2.0
  The wellness plan was great for my dog! I had awesome experiences at the Tanglewood (San Felipe) Banfield location before, but they unfortunately closed down. This specific location is pretty terrible. The front desk/vet tech staff is always friendly and I can tell they want to be helpful. However, they always seem overbooked/understaffed and a little disorganized. It's always difficult to get someone on the phone without being on hold for 10-20 minutes. My dachshund had critical spine/disc issues last month and I made the mistake of taking him here for an exam. They had me drop him off for 4 hours before they told me they'd need to refer me to Gulf Coast; when I called Gulf Coast about an appointment they informed me that my dog's issue is an emergency vet appointment per their protocol and advised me to take him there immediately. I felt that Banfield wasted precious time and handled this situation terribly. In addition, the vet himself NEVER came out to speak to me about my dog or his observations (I only talked to reception staff and a vet tech that day). The vet waited over 12 hours to call me about it the next day and ask me whether I "ever took my dog to Gulf Coast." I actually have never met or talked to a vet at this location prior to his phone call. This Banfield office also called me/spoke to me 3 other times following this appointment about medication and never asked me how my dog was doing or if he was doing ok. I will not be renewing my wellness plan with Banfield and do not recommend ever taking your pet here for anything beyond preventive care/vaccines.
• VH

  Vanessa Haynes

  May 9, 2026
  5.0
  Dr Benjamin Lewis cares about our pets I now have several people who have signed up for the Banfield policy. I speak so highly of him and the staff He has helped me with my pet /baby Karamel labpit Thank you
• JB

  Joyce Boatright

  May 8, 2026
  5.0
  The employees at this facilities are friendly, competent and knowledgeable. Everyone from the receptionist, to the vet tech, to the vet are amazing. Love Banfield!!

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