Banfield Pet Hospital

Reviews

• MC

  Mirescha Childs

  Jul 2, 2026
  5.0
  This week, we had to make the incredibly difficult decision to put our dog, Deuce, down. The staff at Banfield Pet Hospital was beyond exceptional during one of the hardest moments our family has faced. From the beginning, they fully explained the process, made sure we understood everything, and gave us all the time we needed. We never felt rushed or as though we needed to hurry so the room could be used for someone else. Their patience, compassion, and care made an unbearable decision feel a little more manageable. Even after Deuce had passed, the doctor handled him with such tenderness and respect. The way Deuce was carried from the room was with the same care you would give to a newborn baby, and that moment meant more to us than words can fully express. I want to sincerely thank the staff and the doctor for their superb service, compassion, and professionalism during such a heartbreaking time. They treated both Deuce and our family with dignity, kindness, and genuine care, and we are truly grateful. Thank you
• TG

  Tiffany Garcia

  Jun 5, 2026
  5.0
  Dr Mccgowans was amazing also his nurse lauren 5 star experience front desk rep amazing too
• ZL

  zoraida lopez

  Apr 18, 2026
  1.0
  Stood waiting for 45min. Heard staff just chit chatting a laughing the whole time I was waiting. Extremely unhelpful with no guidance. Had to ask my own question on how my prescription works. Don’t recommend coming to this location
• SJ

  Susan Jones

  Apr 16, 2026
  5.0
  I took my son's dog, Maya to the Banfield Pet Hospital on the Katy Freeway at Fry Rd today for her comprehensive physical and shots with blood work. DR. O examined Maya in one of the examining rooms so I could stay with Maya. DR. O was absolutely THE BEST. She took the time for Maya to get comfortable with her. She spoke softly and calmly to Maya and totally won Maya over. Maya does not like anyone she doesn't know infringing on her space. Dr. O gave Maya the time to decide she could trust her. I wish Dr. O was a permanent member of the staff at this clinic ... she is excellent.
• MR

  M Robinson

  Apr 6, 2026
  1.0
  Most of the staff is professional and courteous. However, Dr. Travares Heath’s behavior towards me was beyond unprofessional over the phone. He raised his voice while on the phone with me which was completely unwarranted given I was not raising my voice. Also, when I expressed that due to his behavior, I did not feel comfortable with my pet being in his care, he hung up in my face. I have never experienced such unprofessional behavior from a medical professional. Emotional reactions and outbursts should never occur with clients. We all have bad days; however when you are in a customer service profession (or any other profession), you should always maintain a calm and respectful tone and be able to effectively manage your own emotions.

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