Banfield Pet Hospital

Reviews

• JL

  Jennifer Lancaster

  3 days ago
  1.0
  I brought my three pets here for a year - all on wellness plans. We have been very loyal customers, even though we have not had the best luck with our cat's care here. My credit card was stolen, and a $98 charge did not go through. Banfield called, and I asked if I could bring the new card in when it arrived after I returned from traveling. I was told yes. The day I returned (13 days after the declined charge), I received a call that they were sending the $98 to collections unless I paid the balance within 24 hours. I immediately took a new card in and shared that it felt like poor customer service to send me to collections over $98 while I was traveling, after I'd spent thousands there. They said it was out of their control and didn't care about retaining our business or continuing to care for our pets. They just gave me a number to cancel the wellness plans. Unfortunately, you cannot cancel the wellness plans without a hefty charge for each pet, so you are trapped. Most of the assistants are friendly and care about the animals, but I've had less-than-stellar experiences with the veterinarians and management.
• JJ

  Jack

  Jun 17, 2026
  5.0
  We have taken our yellow lab to Banfield Post Oak for a few years. Dr. Luu and the whole staff loved our dog that they knew him when we walked in the door. They all are the most loving and thoughtful people ever. We had to let him go “across the rainbow “ recently and Dr. Luu cried with us. We will definitely take our next dog to this location. Thank you all at Banfield S. Post Oak.
• DV

  Dana Vais

  May 20, 2026
  5.0
  Update: shout-out to the awesome Melissa P!!! She went above and beyond for my little fur baby ❤️ ❤️ I was worried abouty pets incision, and Melissa asked me to send a picture, and offered for me to drop by if I saw the need! BEST VET STAFF EVER!! I have been taking my dog to Banfield for over 6 years. I love the wellness plan that allows me to see a vet without an office fee, includes all the vaccinations, flea medication, and for an upcharge even dental. All that for a monthly subscription! Up until recently I was at college and couldn't go to a regular vet, since for 4 months of the year I would be back in my home town. Banfield allows flexibility to see any of their locations. And the staff is absolutely amazing 🤩🤩
• AE

  Alexandria Eisa

  May 17, 2026
  5.0
  Thank you, Dr. Savannah Luu, for the great first experience! She and her vet tech (I wish I could remember her name - the one with the impressive winged eyeliner) were both so friendly and welcoming. Dr. Luu prescribed the biggest medicine bottle I’ve ever seen to make sure my cat has all the medicine he needs to keep his seizures under control. I can’t tell you how grateful and relieved I was to see that.
• NW

  Nicole W

  May 16, 2026
  5.0
  They always take such great care of my little fur baby. He’s almost 17 years old and they are always attentive to his needs and my concerns. Words can’t thank them enough for their genuine care for his health and well-being. 🐾

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