Banfield Pet Hospital

Reviews

• BB

  Bkmmanuela

  Oct 6, 2026
  1.0
  This was one of the most devastating experiences we have ever had with a veterinary hospital. We brought our cat to Banfield because he was in pain, but at that time he was still eating, drinking, and using the bathroom. We trusted them with him and they kept him there for the entire day. When we picked him up, we were not given any sense that his urinary condition was potentially this serious or life-threatening. We were sent home with medication and left with the understanding that, with the treatment they prescribed, he was going to get better. What makes this even more upsetting is that we were also charged for a rabies vaccination that he did not need because he had already been vaccinated. When your animal is sick and in pain, your priority should be understanding what is happening and getting the appropriate care not dealing with unnecessary charges. Within the next day, our cat’s condition became so severe that we had to make the heartbreaking decision to put him down. I cannot describe the pain of taking your cat to a veterinary hospital expecting them to help him, being reassured enough to take him home, and then losing him shortly afterward. I wish the seriousness of his condition had been communicated to us clearly so that we could have understood the risks, asked more questions, sought emergency care or a second opinion, and made fully informed decisions about his treatment. We trusted this hospital with a member of our family, and we will live with this experience forever. I would strongly encourage any pet owner to ask detailed questions, request copies of all test results and records, and seek a second opinion immediately if something does not feel right. I do not recommend this place.
• XC

  ximena castañeda

  Sep 14, 2026
  1.0
  It feels like they are only looking for your money. I care about my pet, and I explained the symptoms he was having. He was very itchy and had some spots on his paws. They simply told me it was fleas, prescribed flea medication, and that was basically it. They did not thoroughly check his paws or the rest of his body even though I specifically mentioned the itching and spots. About a year ago, my dog had ringworm, and we went through the entire testing process, which cost around $300. I completed the treatment, and they told me to come back afterward so they could check whether it had worked. When I came back for that follow-up, they wanted me to pay for another consultation just for them to visually check whether the treatment had worked. Now I am seeing similar spots again, including on his paws, which makes me wonder if the problem they recently diagnosed as “fleas” may actually have been ringworm again. Seen the ring scap in his belly as well. They now want me to pay for another consultation and another test before prescribing the same treatment, even though they had an opportunity to examine these areas when I brought him in for the itching and supposed flea problem. They also gave me additional recommendations during the appointment, and I specifically asked them to put those recommendations in the notes so I could follow them at home. They never did. I asked again at checkout, and the girl at the counter came back with a piece of paper containing the names of five flea medications. Apparently, those were all the “notes” I was supposed to receive. My experience has left me feeling that even when they have a good idea of what may be wrong with your pet, they will still try to make you pay for as many consultations, tests, and medications as possible. I understand that testing can sometimes be medically necessary, but I expect a thorough examination and clear follow-up when I am already paying for veterinary care.
• MF

  Miguel Fakes

  Aug 30, 2026
  1.0
  They scheduled me an appointment to get an international health certificate for my dog, and I was told the cost would be $500. On the day of the appointment, they kept me there from 9:30 a.m. until 5:00 p.m., and then told me the total was $760. The invoice showed that they charged $35 per minute just for the veterinarian to see my dog. I told them to give me my dog back immediately because I did not want to proceed, but they still charged me $76 for doing absolutely nothing. They made me waste my entire day. I live 40 minutes away, and they made me come to the clinic twice. This was an extremely frustrating and unacceptable experience. I do NOT recommend this clinic to anyone. In my opinion, their pricing was completely unreasonable and the way they handled the appointment was unacceptable.
• AJ

  Andrew Jeong

  Jul 24, 2026
  1.0
  This is not about this particular location but the Banfield company as a whole. Please take your pet to a locally owned veterinarian and not this private equity run company. They do not care for your pets, their main objective is to extract as much money from you. I called to cancel my monthly services because my dog unexpectedly died. He told me he does not care and I have to pay a balance of $379.00. For what? I cannot use it any longer. No explanation or compassion. This is truly a difficult time made even more difficult by this money driven company.
• AM

  Ashley McGlover

  Jul 20, 2026
  5.0
  I had such a pleasant experience at Banfield!! I have to give a shoutout to Dr. Maya Rollerson! She’s very patient with my sweet puppy and I can tell she’s very passionate about the care she provides. She gave me amazing insight about what was happening with truffles and even informed me about follow up care. A month later my baby is thriving!!!! Thank you Banfield and thank you Dr. Rollerson for your expertise! You’re truly a gem.

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