Banfield Pet Hospital

Reviews

• KC

  Katie Cowen

  1 day ago
  1.0
  We had 4 pets on plans here for the past 2 years and they used to be decent but recently got terrible. Asked for specific services for our dog who likely has a bowel obstruction to confirm and they refused to do that and charged us $200 for BS and now we're scrambling to find another vet because they are "too full to see him". They will literally turn away your sick pet after providing inadequate care and saying they'd be available for follow up just one day ago. Also un an unrelated issue, they provided blood work for our other dog in advance of her spay surgery and when questioned about whether she was in heat, said she was fine for surgery then refused to do surgery then said we would have to pay for blood work again. Just a money grubbing terrible practice all around; and no amount of convenience makes it worth using them. Cancelling all 4 of our plans with banfield and going literally anywhere else.
• ML

  Maximiliano Lopez

  May 13, 2026
  5.0
  very nice people
• EA

  emily alfaro

  May 13, 2026
  5.0
  love the kind staff and love the care they provide my baby! They kept me updated with everything and Cortney made sure to make my babies teeth very shiny/pearly white!! I love Dr.Enaganti !!!
• JM

  James Maxwell

  May 7, 2026
  1.0
  Four words...Bring Back Dr. Chitwood. Our family loved this place and took our three dogs here for years. Dr. Chitwood was great, she left and everything went downhill. The front desk is always arguing with the back. The front desk lady is always snotty and short with the customers. The new doctors have no manners in they just want you in and out and get your money. We have pet insurance and still got out of this place. Beware this place is a bad operation.
• AH

  Angela Hope

  Apr 7, 2026
  1.0
  NOT HAPPY!!!! I got my puppy at 8 weeks old and decided Banfield would be our place to get on preventative care and decided to pay the 80 dollars a month to receive the best care that HE deserves. Well, that didn’t play out like I wanted it to. I scheduled his neutering appointment when he was 7 months old in February 2026, his appointment was canceled due to the surgeon having family matters. I understood and rescheduled for another try, this one was canceled due to the surgeon having family issues. So ok, I understood again, so I rescheduled a 3rd time and was canceled again because the surgeon had family issues, wow ok, so I rescheduled again for April 7th 2026, 2 months after my original 1st appointment. But I understood! Now, on all of these canceled appointments I have had to adjust MY schedule with work and drive there with my anxious pup just for the appointment to be rescheduled. Today on the morning of his appointment, which was at 8 am. I am there waiting in my car at 7:50 am and see some ladies standing outside , I get out at 7:59 and ask if they work for banfield, which they did not, they worked for Petsmart, they advised me that their boss who had the key was running late and it would be another 30 min. I told them my puppy was scheduled at 8 for surgery and if they knew anyone was there from Banfield and the one lady pointed and said I see her in the car. She and another coworker went and spoke to the girl (Courtney) and about 3 min later she came and advised me (while I am holding my puppy outside of petsmart) that I would need to reschedule because the surgeon had family issues. AGAIN?? Well I was quite frustrated and unhappy and told her I will be speaking to management. I called that coporate # and tried canceling my monthly fee of 80 dollars but they trap you into paying that amount and then don’t follow through on their part of giving quality care to our animals! I will continue to pay my monthly fee by contract but I WILL NOT be in trusting in the services of this hospital going forward. Courtney called me back and said they would get me in the next day and said they would clip his toenails and give him an E collar. Ummm, thanks but NO THANKS! My puppy will not go anywhere near a knife or anesthesia when it comes to the lack of care for animals at this place. Moose is now going to have to get used to another vet and another place because of the lack of responsibilities of this “Animal Hospital”. I want to ask Banfield this: if I made an appointment and I didn’t show up and the surgeon went out of their way for me and I didn’t do my due diligence would I have been charged a no show fee, no only once but 4 times! ????? Well, Banfield, I know you are just a place of business but MY business will be going elsewhere because you all have no business working with animals of you can’t even show up and take care of what I paid for! I will be notifying corporate as well. This is so sad. All I wanted was the best care for my pup and to get his surgery completed.

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