Banfield Pet Hospital

Reviews

• JR

  Jennifer Rock

  5 days ago
  5.0
  Highly recommend all the Dr's here, they take great CARE of my fur baby!
• AS

  Amy Salazar

  Aug 27, 2026
  1.0
  Banfield has repeatedly made it extremely difficult to get my dog Willie’s medication approved. I’ve had to go back and forth between Chewy and the clinic every single time, and the communication is always a mess. Chewy says they need approval, Banfield declines it, because they say i need to take him in for a checkup which is understandable. I make the appointment take him in then reorder the medication and they wont approve it still. This is a recurring issue, nothing ever gets fixed, and my dog ends up suffering because they can’t manage a simple refill. Truly the worst service I’ve experienced. I recommend you cancel your memberships cause the terrible service will never change.
• BP

  Brittany Price

  Jul 14, 2026
  5.0
  Consistent cleanliness and quality care! The whole fam brings their furry family here. Caring staff and my babies are comfortable when we come in.
• EM

  Elizabeth McKenzie

  Jun 30, 2026
  1.0
  I wanted to like this clinic because the wellness plan seems to make care more affordable, but my experiences have been consistently disappointing. Especially over the last 6 months. The biggest issue is that it is extremely difficult to actually see a veterinarian. I scheduled an appointment online that clearly stated it was an in-room visit. When I arrived, I was told the software was wrong and that I would have to leave my dog instead. If the online scheduling system is inaccurate, it should be corrected rather than expecting clients to accept a completely different appointment than the one they booked. When I questioned the discrepancy and showed my appointment confirmation, I was not listened to. Instead, I was addressed aggressively by the front desk staff, then a technician, and finally the office manager. I am unsure why they all felt the need to brow beat me as I had accepted the issue after the first time I was spoken to so rudely, I wasn’t happy but I accepted it. Rather than trying to understand the situation or resolve it, each interrupted me before I could finish explaining. It was one of the most unprofessional customer service experiences I have had in a veterinary office. Also, the staff needs to understand that they can be heard by their clients in the rooms when they are being spoken about. Continuity of care is also lacking. We rarely saw the same veterinarian twice, making it difficult to build a relationship or ensure consistent follow-up. The most concerning issue involved my dog’s ear infection. The prescription instructions did not specify which ear was to be treated. We later found out both ears were infected, requiring another round of antibiotics. This meant additional cost, another visit, and, most importantly, unnecessary discomfort for my dog that may have been avoided with clearer documentation and communication. This is another reason why I do not like to drop my pet off to be treated, yet they seem to be angry when you have an in-room appointment. My latest appointment l, I was accused of my dog eating part of a beer can. It was actually a Celsius energy drink that was apparently chewed up by the lawn service. It was scary that they found it while doing a back door exam, but made worse by the accusations and the way the piece was shoved in my face and what was said. Even if we did drink, it was unprofessional to accuse and assume. The look we received was very uncomfortable. Compassion, communication, and attention to detail are just as important as affordability. Unfortunately, those qualities were missing from multiple experiences. I cannot recommend this clinic.
• OC

  Olivia Catherine

  Jun 6, 2026
  5.0
  This location is wonderful. We had a poor experience at another location, and the doctor and team here at Garland went out of their way to help us and be incredibly transparent with my dog's care. They stayed late on multiple occasions and made accommodations for us as we navigated a very tough time with our boy's final days. They made the final weeks of his life as good as they could be and we are so grateful. If you have a choice between the multiple DFW locations, come to this one. Hands down the best care we could've asked for.

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